Job Application for Project Manager I - Enterprise Client Focused at Modernizing Medicine, Inc.

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South Florida Business Journal, Best Places to Work 2024
Inc. 5000 Fastest-Growing Private Companies in America 2024
2024 Black Book Awards, ranked #1 EHR in 11 Specialties
2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.

The Project Manager is responsible for overseeing the end-to-end delivery of complex, high-value projects within the Payments or Patient Engagement product lines for our key, strategic, and enterprise clients. This includes full lifecycle project management from initiation through planning, execution, monitoring, and closure. The PM plays a critical role in driving client success, aligning with strategic business goals, and serving as a trusted advisor and implementation expert.

In alignment with our core values — Be Agile, Pursue Effectiveness and Efficiency, Earn Trust, and Champion Innovation — the PM will work cross-functionally across Sales, Product, Operations, and Training teams to ensure project outcomes are delivered on time, within scope, and with high client satisfaction.

Your Role:

Responsible for all aspects of the development/implementation of projects, primarily focused on enterprise clients & the delivery of products or services from the design process through a finished state for internal/external customers.
Oversee and execute (configure/build) enterprise implementation strategies that scale across multiple locations, departments, or business units, accounting for complex stakeholder systems and competing priorities.
Plan and direct schedules of Training, Configuration, and Installation.
Assess implementation issues and develop resolutions to meet productivity, quality, and client success.
Develop detailed work plans, schedules, project timelines, and status reports.
Conduct implementation meetings and is responsible for all project deliverables.
Manage the order, tracking, and installation of all terminals (when applicable)
Recommends and takes action to direct the analysis of and solution to problems.
Work closely with the Sales organization, Operations team, gPM, Project Management, and healthcare facility clients, driving the transition from the sales process, through implementation, and into operational maintenance.
Monitor risk, scope, and project health within CRM
Monitor the implementation process, and schedule and provide regular implementation status reports to external and internal management teams.
Lead, coordinate, and facilitate client and internal meetings concerning implementation timelines, health, and risk assessment.
Maintain updated knowledge and experience for healthcare service implementations and CRM/Project Management technology.

Skills & Requirements:

Minimum of 3-4 years of experience in project management, business operations, or implementation roles, including at least 2–3 years working within clinical environments through direct training, system implementations, or healthcare technology delivery (preferred).
Proven track record of leading complex, high-impact implementations for enterprise-level clients, including managing multiple stakeholders, navigating matrixed organizations, and aligning to strategic business outcomes.
Strong proficiency with enterprise project management and CRM tools such as Salesforce, Cloud Coach, Smartsheet, or equivalent platforms.
Successful completion of a Bachelor's degree or relevant Business / Information Technology experience.
Exceptional communication, negotiation, and stakeholder management skills with a focus on driving enterprise customer satisfaction and long-term value.
A decisive individual who possesses a strategic focus as well as an operational, implementation, and detail-oriented perspective.
Strategic thinker with a deep understanding of enterprise business processes, change management, and implementation best practices.
Ability to lead a cross-functional project team and work with peers in a team effort.
Demonstrated ability to manage multiple priorities and deadlines.
Ability to travel occasionally as warranted by project work; frequency will vary depending on project requirements.
A well-organized and self-directed individual who is able to work independently without direct supervision.
The capability to efficiently complete tasks in a fast-paced environment.
Strong ability to collaborate with individual contributors to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery results.
Must possess an agile mindset, ensuring client success.

#LI-SM1 #LI-REMOTE

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
Allowances: Annual wellness allowance to support your well-being and productivity,
Earned, casual, and sick leaves to maintain a healthy work-life balance,
Bereavement leave for difficult times and extended medical leave options,
Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

United States

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs,
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

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Project Manager I - Enterprise Client Focused

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