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We are united in our mission to make a positive impact on healthcare. Join Us!

South Florida Business Journal, Best Places to Work 2024
Inc. 5000 Fastest-Growing Private Companies in America 2024
2024 Black Book Awards, ranked #1 EHR in 11 Specialties
2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.

ModMed is hiring a driven Senior QTC Support Specialist to join our positive, passionate, and high-performing RevOps team. This role is responsible for managing the full lifecycle of Quote-to-Cash (QTC) support for named and enterprise accounts. This includes handling workflows for new customers, upsells, renewals, price increases, and ongoing customer retention initiatives. The specialist will ensure accurate contract execution, pricing alignment, usage auditing, invoice reconciliation, and quoting support across systems, ensuring system accuracy and a seamless experience for high-value accounts. In addition to QTC execution, this role plays a key part in revenue retention by leading negotiations for at-risk accounts, including structuring and managing customer buyout agreements.

Your Role:

Renewals & Retention: Own enterprise renewals, negotiate terms, and manage early termination buyout agreements.
Quoting & Pricing: Execute enterprise and strategic price increases, and support quoting for CS/PS deals.
Sales & Customer Support: Provide quoting support, respond to contract questions, and handle Salesforce case queues.
Usage Auditing: Audit enterprise and strategic accounts to ensure accurate contracting and identify revenue opportunities.
Training & Offshore Support: Support and train offshore (Omega) resources on quoting standards and task execution.
Finance & Booking: Support invoice reconciliation, end-of-month booking reviews, and ensure accurate financial reporting.
Cross-Functional Collaboration: Work with Sales, Customer Success, Legal, Support, and Finance to ensure smooth deal execution.

Skills & Requirements:

Bachelor's degree (preferred).
3+ years of relevant experience or equivalent combination of experience and education.
SaaS industry experience required, ideally in a high-growth or fast-paced environment.
5+ years of experience in Revenue Operations, Sales Operations, or a related role, preferably supporting enterprise-level customers (preferred).
Experience managing enterprise customer accounts, including renewals and pricing execution.
Proven sales experience with the ability to overcome objections and support customer retention strategies.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills with high emotional intelligence.
Strong organizational, time management, and prioritization abilities with attention to detail.
Effective in both independent work and cross-functional collaboration.
Ability to adapt to changing priorities and work in a dynamic environment.
Proficiency in CRM platforms; Salesforce and Salesforce CPQ preferred.
Knowledge of financial reporting and revenue recognition principles.
Collaborative, team-oriented attitude with a willingness to go above and beyond defined responsibilities.

#LI-REMOTE #LI-SF1

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
Allowances: Annual wellness allowance to support your well-being and productivity,
Earned, casual, and sick leaves to maintain a healthy work-life balance,
Bereavement leave for difficult times and extended medical leave options,
Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

United States

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs,
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

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Senior QTC Support Specialist

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