Bilingual Care Coordinator / Coordonatrice de soins bilingue

Modern Menopause: About Us

We are a menopause healthcare platform dedicated to delivering personalized, high-quality care for women across Canada. Our mission is to provide a seamless and professional healthcare experience, exceeding patient expectations at every step. With a focus on building lasting relationships, we make top-tier, accessible healthcare available online.

The Role

We are seeking an experienced Bilingual Care Coordinator to join our virtual team. As the first point of contact for patients, you will play a vital role in ensuring a smooth and supportive healthcare experience. This position demands strong organizational abilities, excellent customer service, and multitasking skills to thrive in a dynamic, fast-paced environment.

Key Responsibilities

Client Experience

• Professionally welcome patients and introduce them to our services.
• Conduct virtual consultations to explain our care model.
• Guide patients through their healthcare journey, from initial consultation to follow-up.
• Manage patient communications, including calls, emails, and appointment confirmations.
• Coordinate scheduling and facilitate follow-up appointments.

Medical Administrative Operations

• Provide administrative support to the clinical team, including maintaining digital health records.
• Assist with membership and billing inquiries.
• Coordinate referrals with external healthcare providers.
• Ensure the efficient operation of the practice.

Essential Qualifications

• Bilingual (English and French)
• Professional demeanour and high emotional intelligence.
• Minimum of 2 years’ experience in healthcare or telemedicine.
• Proficiency with EMR systems and telemedicine platforms.
• Knowledge of women’s health and medical terminology.
• Strong organizational skills and acute attention to detail.

Preferred Qualifications

• Excellent presentation skills in virtual environments.
• Exceptional verbal and written communication skills.
• Experience in telehealth or concierge healthcare settings

Job Types: Full-time, Part-time
Pay: $25.00 per hour
Expected Hours: Up to 40 hours per week.
Scheduled Hours: 9pm to 5pm EST or PST