Workplace Experience Coordinator

About Moloco:

Moloco builds some of the most powerful AI advertising solutions in the world. Our name—short for "machine learning company"—reflects our core mission: democratizing access to the advanced AI that has historically been reserved for tech giants. Led by machine learning pioneers who built some of the most successful ad systems at Google, including YouTube's monetization engine and key search advertising technologies, we're transforming how businesses grow and compete in the digital economy.

Built with AI from day one, Moloco’s planet-scale machine learning platform powers a suite of solutions for advertising growth and monetization. Moloco Ads is an AI-powered platform that delivers real business outcomes for mobile app marketers through performance-based user acquisition. Moloco Commerce Media and Streaming Monetization solutions enable retailers, marketplaces, and streaming platforms to build revenue-generating ad businesses that balance user experience and advertiser performance.

Moloco is headquartered in Silicon Valley, with offices in Seattle, New York, San Francisco, Seoul, Beijing, Singapore, Bangalore, Gurgaon, Tokyo, Shanghai, London, Tel Aviv, and Berlin.

Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now!

The Impact You’ll Be Contributing to Moloco:

The Global Workplace Experience team at Moloco is seeking a seasoned, energetic, and thoughtful Workplace Experience Coordinator to help design and deliver best-in-class, hospitality-driven experiences for our employees.

This role offers a rare opportunity to build from the ground up crafting meaningful, people-first experiences while thoughtfully scaling workplace programs in our New York Office. To ensure operational excellence and successfully deliver against key milestones, Moloco is looking for a steady, committed, and culturally embedded leader who can make an immediate and lasting impact.

The Opportunity:

Hospitality & Employee Experience:

• Be the culture champion of the offices, build strong relationships with all employees by delivering high touch hospitality driven support
• Respond promptly and positively to all inquiries in person, via Slack or other channels
• Provide forward thinking documented proposals for potential enhancements to experiences and in office initiatives
• Use feedback and data to tailor employee offerings and experiences to meet local needs and preferences

Event Management: 

• Maintain event trackers, highlighting relevant insights and trends to leadership
• Lead, plan and execute all in office events, ensuring they deliver thoughtful and memorable experiences
• Identify gaps and opportunities in event strategy to leadership with proposed future solutions 

Operational Efficiency: 

• Own front desk program standards and ensure seamless execution by onsite teams
• Serve as a liaison between the city, landlord and internal teams
• Provide and deliver insights into all workplace related programs (large events likes holiday party, food programs, Event experiences like WE Day, mailroom services, swag)
• Maintain the office’s overall look and feel, creating and documenting standards where they don’t exist
• Oversee badging and access control systems to ensure secure and efficient operations
• Provide badging data sets and insights to all trackers, decks and identify areas of change and abnormalities

Budget Management:

• Meticulous management of workplace contracts, budget tracking and forecasting 
• Oversee vendor onboarding into our financial tools
• Partner with internal stakeholders like Finance and Procurement to conduct RFPs and QBRs

Space and Project Management:

• Lead and execute office related build projects, identifying stakeholders, managing timelines and hosting retrospectives
• Support office moves and relocations

Communication and Content Management: 

• Update and manage internal and external workplace content and playbooks
• Identify and address communication gaps with a solution orientated mindset
• Deliver clear, proactive communication plans around events, safety updates and other workplace initiatives

Vendor Management:

• Manage vendor relationships, resolve issues promptly and monitor performance against SLA’s
• Manage and maintain vendor related playbooks and required documentation

Cross Functional Management:

• Ability to influence decisions with other stakeholders and colleagues
• Oversee and adjust local office operations to align with workplace expectations and standards

How Do I Know if the Role is Right For Me?

• 6+ years of relevant experience in hospitality, upscale hotel management, workplace operations or employee experience 
• Exceptional interpersonal skills with a warm, hospitality first approach to creating welcoming, high performing workplaces, you are the face of our day to day operations
• Actively incorporates feedback into future work and continuously seeks improvement
• Proven ability to manage multiple priorities and lead large scale projects with confidence and clarity
• A solutions focused self-starter with a proactive and positive growth mindset 
• Demonstrates clear communication and thoughtful documentation; consistently contributes innovative ideas
• Builds strong relationships and navigates challenges with energy, empathy, and professionalism
• Comfortable evaluating technical workflows and leveraging tools like AI to streamline or automate manual processes
• Anticipates risks, adjusts priorities as needed, and acts decisively under pressure

Moloco Thrive: Benefits and Well-Being: 

We take care of you and create the conditions for you to do the best work of your career. Through a lens of inclusion, we offer innovative benefits that empower our employees to take care of themselves and their families so they can do the best work of their lives.

Moloco Values: 

• Lead with Humility: Everyone’s voice is respected, valued, and heard. With humility, we become more open and accessible to each other. We win, lose, and learn together. Accountability and feedback are essential to our success. 
• Uncapped Growth Mindset: We see all situations as opportunities to learn, grow, and improve as individuals and as an organization. We seek diverse perspectives, encourage curiosity, and promote experimentation to push the boundaries of what’s possible. 
• Create Real Value: We pursue the most impactful opportunities with rigor and integrity. We take intelligent risks and make disciplined trade-offs to maintain deep focus. We help our customers win by delivering durable value. 
• Go Further Together: We’re one team working towards one mission and vision. We collaborate proactively and inclusively, involving the right people at the right time and in the right way. We strive to create a more equitable workplace. We won’t let each other fail. 

Additional Resources: 

• Moloco Company Blog 
• Moloco Leadership
• Moloco Newsroom 

Equal Opportunity: 

Creating a diverse workforce and a culture of inclusion and belonging is core to our existence. To reach our goals, diversity of talent and thought is a critical component of how we operate as an organization. Our workforce is our superpower, and we know that fostering a culture of inclusion, authenticity, and belonging gives us the greatest opportunity to achieve our vision to become the scaling engine for the Internet economy.

Moloco is an equal opportunity employer. We highly value diversity in our current and future employees and do not discriminate (including in our hiring and promotion practices) on the basis of race, color, creed, religion, national origin, age, sex and gender, gender expression and identity, sexual orientation, marital status, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by law.

Candidate Privacy Notice:

Your privacy matters to us. By applying, you acknowledge that you’ve reviewed our Candidate Privacy Notice.