Studio Experience Member

ABOUT SWTHZ 

SweatHouz is the fastest-growing recovery franchise business globally. With over 35 open locations and more than 300 licenses sold, SWTHZ is committed to accelerating the world's adoption of contrast therapy through private suite experiences harnessing the power of infrared saunas and cold plunges. Join one of our locations as a Studio Experience Member and be part of our local and national expansion! 

JOB SUMMARY 

The Studio Experience Member delivers an outstanding sales and service experience to all guests and members. This role involves building strong relationships, effectively promoting studio memberships and retail products, and ensuring a welcoming and engaging environment. The Studio Experience Member plays a key role in guest conversions, member retention, and fostering a strong community aligned with the mission of SWTHZ. 

SWTHZ LOCATION: Long Beach, California 

ESSENTIAL DUTIES & RESPONSIBILITIES 

Guest Experience & New Membership Enrollment  

• Executes the relationship-based sales model with each intro and passionately relates how SWTHZ services will satisfy their needs and goals. 
• Tours potential members through the studio and describes the facilities, services and amenities that directly tie back to the intro’s individual needs and goals. 
• Communicates membership options in a clear and concise manner. 
• Effectively and professionally enrolls guests using company sales techniques and protocol 
• Onboards new members successfully and assists with all member retention activities in order to drive club profitability 

Prospecting & Lead Generation  

• Effectively schedule appointments and follow up on all leads and potential new business opportunities. 
• Communicate and promote marketing campaigns and special offers to leads and existing members. 
• Manage leads using company software and execute daily outreach activities to maximize conversion. 

Member Experience  

• Partner with the Studio Manager to ensure a best-in-class, member-centric experience. 
• Provide a friendly, engaging check-in process and address member inquiries with professionalism and care. 
• Build strong name relationships with members and act as a resource for their questions and concerns. 
• Maintain a clean, welcoming, and well-organized studio environment.

KEY SKILLS & ATTRIBUTES 

1. Active Listening & Relationship Building: Builds genuine connections by listening attentively, asking thoughtful questions, and demonstrating a vested interest in others’ success. Establishes trust through shared experiences and meaningful interactions. 
2. Product Expertise & Persuasion: Communicates offerings with confidence, addressing concerns and positioning solutions effectively. Uses problem-solving, creativity, and negotiation to drive win-win outcomes. 
3. Integrity & Dependability: Reliable, consistent, and true to their word. Acts with honesty, conscientiousness, and high ethical standards. 
4. Enthusiastic & Performance-Driven: Passionate about health, wellness, and the brand. Engaged, positive, and eager to contribute. Strives for excellence, continuously improving to deliver high-impact results. 
5. Adaptability & Resilience: Thrives in fast-changing environments, eager to learn, and comfortable navigating ambiguity. Self-motivated with the endurance to tackle challenges head-on. 

MINIMUM EDUCATION & EXPERIENCE  

• High school diploma or GED 
• Current AED/First Aid/CPR certification 
• 1+ years of experience in sales or customer service, with a focus on relationship-based selling and value-building 

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT 

• Must be able to lift up to 50 lbs. 
• Physical activities include squatting, bending, reaching, spotting, jumping, prolonged standing, and walking. 

BENEFITS  

• Bonus Eligibility  
• Flexible Work Schedule 
• Free Drop-In Sessions 
• Career Growth Opportunities 
• Comprehensive Benefits Plan (Medical, Dental, Vision, 401(k), etc.) for full-time employees 
• Supportive Team Environment 

STARTING SALARY: $18.00/hour

Momentic Studios Inc. is proud to be an equal opportunity employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law.