Sales & Operations Manager - STRONG Pilates

ABOUT STRONG 

We are STRONG – A Pilates-inspired, cardio-infused, and designed for a full-body workout that is low-impact and high-intensity. Our diverse classes, including ROW, RIDE, and REFORM, are designed to help clients maximize their performance and achieve their fitness goals. 

THE ROLE   

The Sales & Operations Manager is responsible for driving top-line revenue, leading membership sales (including conversion and retention), and supporting high-performing studio teams. This role blends strategic sales execution with day-to-day operational leadership to deliver a best-in-class member experience and drive sustainable studio growth. 

TRAVEL REQUIRED

This role requires travel up to 75% of time to our STRONG Pilates locations in our licensed markets.

ESSENTIAL DUTIES & RESPONSIBILITIES  

Sales Leadership 

• Drive lead-to-member conversion through effective follow-up, closing, and front-end sales process management 
• Increase revenue through membership acquisition, upgrades, and local community partnerships 
• Monitor and improve studio KPIs: utilization, visit growth, churn, retention, and revenue per visit 
• Collaborate with field leadership to execute sales initiatives that meet or exceed revenue targets 

Operational Excellence 

• Oversee daily operations including staff management, compliance tracking, and studio execution of brand standards 
• Maintain and refine studio processes, inventory systems, and facilities management in line with brand expectations 
• Identify bottlenecks and implement scalable solutions that support studio efficiency and growth 

Team Management 

• Recruit, train, and lead front desk and studio support staff 
• Partner with studio leadership to support sales coaching and operational compliance 
• Collaborate cross-functionally with Marketing, HQ, and other departments to launch promotions, initiatives, and studio programming 
• Foster a results-oriented, accountable studio culture aligned with STRONG values 

Client Experience & Community 

• Build meaningful member relationships that support retention and personalization 
• Champion the STRONG brand through supporting the presale process in local outreach, partnerships, and community events 
• Ensure studios consistently deliver a high-quality, customer-first experience 
• Respond to member concerns promptly and professionally, both verbally and in writing 

REQUIRED EDUCATION AND EXPERIENCE  

• 2-5 years of sales and operations management experience in fitness, wellness, or a related service industry. 
• Proven success in sales and operational leadership,  
• Bachelor’s degree preferred; relevant experience may substitute, 
• Experience leading and coaching geographically dispersed teams. 

ESSENTIAL SKILLS  

• Strong coaching and team development capabilities 
• Ability to interpret multi-unit performance data and make tactical adjustments 
• Highly organized and efficient across multiple studio locations 
• Excellent written and verbal communication skills 
• Customer-focused with strong problem-solving skills 
• Collaborative, flexible, and action-oriented 

COMPETENCIES  

• Sales Acumen – Uses data and strategy to drive membership growth and revenue 
• Operational Excellence – Maintains consistent execution across systems, staffing, and studio standards 
• Leadership & Development – Builds motivated, accountable teams through clear coaching and expectations 
• Client-Centric Mindset – Prioritizes member needs with care, communication, and consistency 
• Results Orientation – Focuses on performance metrics, goal setting, and decisive execution 
• Adaptability – Thrives in fast-paced environments with shifting priorities and growth demands 
• Brand Stewardship – Represents STRONG with professionalism and pride in all interactions 

PHYSICAL REQUIREMENTS/ENVIRONMENT  

• Requires a wide range of constant physical activities, including but not limited to: sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, and reaching.  
• Frequent repetitive movements.  
• Continuous exposure to moderate noise.  
• Frequent walking and standing on hard surfaces.  
• Frequent movement, lifting or carrying weight up to 50 pounds.  
• Frequent exposure to dust, chemicals, and cleaning solutions  

 BENEFITS 

• Competitive Compensation 
• Free Drop-In Sessions 
• Career Growth Opportunities Within The STRONG Team. 
• Comprehensive Benefits Plan (Medical, Dental, Vision, 401(k), etc.)  
• Flexible Vacation  
• Supportive Leadership Team.

COMPENSATION: $80,000-$85,000 annually 

Momentic Studios Inc. is proud to be an equal opportunity employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law.