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CRM and Lifecycle Marketing Manager

Park City, Utah, United States

CRM and Lifecycle Marketing Manager

Company Overview:

Momentous is a dynamic, fast-growing human performance company offering the highest quality supplements designed to enhance physical and cognitive well-being. At Momentous, we believe that people at their best will produce a positive impact in their personal lives, communities, and, ultimately, the world. No matter our customer's goal or what they want to achieve, we are on a relentless quest to help them get there. We work with some of the greatest minds in science and athletic performance who tap into the latest research and real-world experience to create a portfolio of products designed with one common goal—to help our customers be their best.

What we’re proud of:

  • Best in the field. We have built an advanced network of world-renowned experts in the field of human performance.
  • Trusted and used by the best. We are honored to work with more than 150 teams in professional and NCAA sports, including Stanley Cup Champions, Tour de France winners, and all NFL Teams.
  • Push what’s possible. We were named to the prestigious Inc. 5000 list as one of the fastest-growing companies in the US in 2023 and 2024 (#345 in 2024). 

Position Summary:

Momentous is looking for a CRM and Lifecycle Marketing Specialist to join the Marketing Team to support our retention strategy and execution. We’re looking for someone who has experience managing email marketing programs and SMS programs, optimizing program performance through testing and possesses strong reporting acumen. This position reports to the Retention Director and will collaborate cross-departmentally to optimize the current retention ecosystem.

The ideal candidate is scrappy with a bias towards action, always willing to roll up your sleeves to get the work done. The role requires someone who is self-motivated, loves data, and creative thinking. This person should be passionate about email and SMS programs, and maintain a pulse on trends and new ideas. This role supports Momentous’ mission of democratizing high performance by supporting new and long-term customers along their healthspan journey through intuitive communications.

Responsibilities:

  • Own email marketing calendar (in partnership with Retention Director)
    ○ Build, QC, gain approval, and schedule email and SMS campaigns
  • Help devise new ways to test and optimize existing campaigns and flows
  • Monitor and report on program performance
    ○ Support weekly reporting needs
    ○ Identify trends and share recommendations
  • Partner with Editorial, Social and Creative teams to devise new campaigns and maintain synergy across channels
  • Participate in strategic planning to evolve our retention program
  • Proactive collaboration with the Customer Experience Team to ensure a best-in-class customer experience
  • Quick to troubleshoot and resolve any issues

Qualifications:

  • Bachelor's degree in Marketing, Business Administration, or a related field is preferred
  • 4-6 years of demonstrated success experience working in email and SMS marketing, subscription model preferred
  • Experience working directly in Klaviyo and/or Attentive
  • Strong Excel and reporting background
  • Bias towards action (progress over perfection) with a passion for the unique ways to capture our customers’ attention and proactively support their needs
  • Comfortable doing work in the trenches while still maintaining a strategic perspective
  • Great communication and collaboration skills to work effectively cross-functionally
  • Entrepreneurial mindset
  • Scrappy and determined
  • Passion for a high performance lifestyle including personal knowledge and curiosity for supplements and sports nutrition

Benefits:

  • Our fast-paced, high growth environment creates a strong opportunity for professional development born from evolving experiences
  • Competitive cash compensation plus employee stock options
  • Health/Vision/Dental
  • Unlimited PTO 
  • Generous set of observed holidays (16 days of office closure in 2024)
  • $1,000 annual perks program to support a high performance lifestyle
  • Access to Momentous products and merchandise 


Location:

This is a hybrid position out of our Park City, UT office.


EQUAL EMPLOYMENT OPPORTUNITY

Momentous provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are committed to bringing together individuals from different backgrounds and perspectives, and providing employees with a safe and welcoming work environment where everyone can thrive. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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