IT Helpdesk & Office Systems Specialist – Egypt Call Centre

About Momentum
Momentum Solutions Egypt is a dynamic office located in New Cairo, Egypt. We deliver top-tier customer care and, sales support for global travelers booking with FlightHub and Justfly. Powered by a dedicated and agile team, Momentum Solutions Egypt is built to scale - supporting functions from service to strategy, all while making travel seamless, accessible, and stress-free.

Position Overview
We are seeking a dedicated and versatile IT Helpdesk & Office Systems Specialist to support our Egypt call centre operations. This individual will serve as the sole on-site IT support resource, acting as the hands and eyes for the Canadian IT team, and will be responsible for all local technology, infrastructure, and vendor coordination.

The role requires availability 24/7/365 to respond to outages or emergencies that may impact business continuity. In addition to IT support, this position will oversee power systems, card access/security systems, and vendor communication, bridging the language gap between Arabic-speaking service providers and the Canadian IT leadership team.

There is also the possibility of involvement in projects (such as DevOps, security, or infrastructure initiatives) depending on organizational needs and the candidate’s skill proficiency.

What You'll Be Doing: 

• Day-to-Day IT Support
• Provide first-line support for office staff (hardware, software, network connectivity, telephony, peripherals).
• Manage user accounts and permissions in Azure Entra ID and Google Workspace.
• Install, configure, and maintain workstations, phones, and office equipment.
• Track, document, and escalate issues to the Canadian IT team when necessary.
• Remote Hands for Canadian IT Team
• Perform on-site troubleshooting, cabling, device resets, and other hands-on interventions as instructed by the remote IT team.
• Support deployment and maintenance of office network infrastructure and endpoints.
• Critical On-Call Support
• Serve as the sole on-call contact 24/7/365 for office IT outages, network downtime, or power disruptions.
• Take immediate action to stabilize systems and escalate to the Canadian IT team for resolution.
• Liaise with local vendors (ISP, power, security systems, facilities) during incidents.
• Office Systems & Vendor Management
• Oversee power backup systems (UPS/generators) and coordinate preventive maintenance.
• Manage and maintain the card access control system for secure office entry.
• Act as the primary contact with Arabic-speaking vendors, translating and communicating requirements/issues to the Canadian IT team.
• Track vendor performance and escalate service delays or concerns.
• Additional Project Opportunities
  • DevOps (automation, CI/CD, infrastructure as code).
  • Security (endpoint hardening, access controls, compliance).
• Depending on skills and business needs, contribute to initiatives in areas such as:
• Cloud/Infrastructure projects in collaboration with the Canadian IT team.

What You Bring: 

• Education & Experience
• Diploma or degree in Information Technology, Computer Science, or equivalent work experience.
• 3+ years of IT support or helpdesk experience (call centre or high-uptime environment preferred).
• Technical Skills
• Proficiency with Azure Entra ID and Google Workspace administration.
• Strong knowledge of Windows/Mac OS, Microsoft 365, and networking fundamentals (LAN/WAN/Wi-Fi).
• Experience supporting power systems (UPS, generators) and card access systems is an asset.
• Familiarity with DevOps, security, or cloud administration tools is a plus.
• Soft Skills
• Bilingual: Fluent in Arabic and English (spoken and written).
• Excellent problem-solving skills with the ability to remain calm under pressure.
• Strong communication and vendor management skills.
• Self-starter, capable of working independently as the sole IT representative on site.

* Please note this is a full-time on-site position, in the 5th Settlement New Cairo, Egypt.

Why Join Us? 

• Take full ownership as the go-to IT and office systems expert for our Egypt call centre.
• Work closely with the Canadian IT team on both support and strategic initiatives.
• Gain exposure not only to IT operations but also to security, DevOps, and infrastructure projects based on your interests and skills.
• Play a vital role in bridging communication between local vendors and the Canadian leadership team.

Explore the Momentum Office: https://momentumegypt.com/ 
Explore FlightHub: https://corporate.flighthub.com/