Travel Support Associate (Voice & Chat)

About Momentum
Momentum Solutions Egypt is a dynamic office located in Heliopolis, Egypt. We deliver top-tier customer care and, sales support for global travelers booking with FlightHub and Justfly. Powered by a dedicated and agile team, Momentum Solutions Egypt is built to scale - supporting functions from service to strategy, all while making travel seamless, accessible, and stress-free.

Position Overview
As a Travel Support Associate (Voice & Chat) within the Service Department, you’ll assist customers who already have bookings by responding via inbound calls and live chat. The role is communication-focused and process-driven, with clear escalation paths. No GDS or airline reservation systems are used or required for this role.

What You'll Be Doing: 

• Respond to inbound customer questions via voice and chat
• Provide accurate, consistent information using internal procedures
• Manage multiple conversations efficiently (switching between voice and chat when needed)
• Confirm customer details and ensure requests are documented correctly
• Escalate unclear or complex situations based on guidelines
• Contribute feedback to improve scripts, processes, and customer experience

What You Bring: 

• Strong English communication skills (spoken + written)
• Confidence handling live customers and de-escalating calmly
• Strong attention to detail and multitasking ability
• Comfortable working in a fast-paced, high-volume environment
• Prior experience in customer support, hospitality, telecom, or retail is an asset (not required)

* Please note this is a full-time on-site position, in Heliopolis, Egypt.

Benefits of Working With Us: 

• Competitive Earnings: Benefit from an incentive-based compensation plan, allowing you to influence your earnings directly.
• Collaborative Team: Work with a supportive team dedicated to shared success.
• Growth Opportunities: Develop your career within a company that values commitment and innovation.

Explore FlightHub: https://corporate.flighthub.com/

Explore Momentum Solutions: https://momentumegypt.com/