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Specialist, Business Process Transformation

Toronto, Canada

Momentum Financial Services is a leading provider of financial services in North America. For 40 years, we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Through our retail network of over 400 locations, known as Moneymart, Insta Cheques and the Cheque Cashing store, we provide access to cash and related products to help our customers achieve their goals.

Our highly skilled workforce puts customers first in everything we do. We serve 2 million people annually with diverse and innovative financial products such as loans, cheque cashing, money transfer and prepaid cards. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions. 

GENERAL FUNCTION

We are seeking a driven and detail-oriented Specialist, Business Process Transformation to support initiatives that enhance operational efficiency and performance. This role will analyze processes, identify opportunities for improvement, and contribute to implementing impactful solutions.

DUTIES/RESPONSIBILITIES

  • Coordinate interviews and assist with facilitating kaizen sessions to gather stakeholder feedback and operational challenges.
  • Support the Business Process Transformation Team in conducting current state analysis of business processes to identify inefficiencies, bottlenecks, and pain points
  • Assist in applying Lean Six Sigma principles to streamline workflows and reduce inefficiencies.
  • Partner with team members and stakeholders to support the documentation of workflows, standard operating procedures (SOPs), and other process materials; support the implementation of agreed-upon solutions
  • Document metrics to monitor process performance and ensure continuous improvement.
  • Partner with Enterprise Change Management to ensure effective adoption and usage of new processes
  • Research emerging trends and tools in process optimization and automation.

EDUCATION

  •  Bachelor's degree in business or operations management is required

EXPERIENCE

  • 2-3 years of experience in operations with a proven track record of driving successful business outcomes
  • Experience in supporting the execution of process improvement initiatives that drive business growth, improved productivity and enhanced customer satisfaction
  • Demonstrated learning agility and passion for taking on new challenges
  • Experience in Financial Services, Consulting or Retail is desirable
  • Proficiency in basic data analysis tools; experience with RPA platforms (e.g., UiPath, Blue Prism) is a plus
  • Knowledge of process mapping, value-stream analysis, or similar methodologies

SKILLS & COMPETENCIES

  • Exposure to process improvement methodologies like Lean Six Sigma is highly desirable.
  • Critical thinking and problem-solving skills
  • Analytical skills with the ability to interpret data and trends
  • Excellent written and verbal communication skills with the ability to work across teams.

Additional Information

All your information will be kept confidential according to EEO guidelines.

*Notice to Ontario Applicants – Momentum Financial Services Group is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment, and selection process. If you are selected for an interview, please notify Momentum Financial Services Group if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, we will work with you to determine how to meet your needs.

Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role.

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Employment and Verification Information:

  • Money Mart will review all submissions, and interview the most qualified candidates based on their knowledge, skills, abilities, and other competencies.
  • Candidates who do not meet the requirements, in the recruitment process, for employment will remain classified as applicants and may re-apply for any future job posting and shall receive equal consideration.
  • Only successful applicants will be contacted.
  • All resumes will be kept on file for a period of three months.
  • Money Mart is committed to protecting the rights of individuals to privacy with regard to the processing of personal data.
  • It is necessary for Money Mart to process personal data in the normal and proper conduct of business operations.
  • Such processing will be conducted fairly and lawfully in accordance with Canada’s Federal Personal Information Protection and Electronic Documents Act including the ten principles set out in the National Canadian Standards Association: Model Code for the Protection of Personal Information.
  • If there is a query regarding the accuracy of your personal data then your query will be dealt with fairly and impartially.
  • Money Mart holds data on prospective, current and former candidates, as well as prospective, current and former staff
  • This data is held securely in electronic and/or as a paper record.
  • The processing of this data is subject to the rules laid down under Canada’s Federal Personal Information Protection and Electronic Documents Act.
  • Personal data will only be used for the proper purposes of the employment business.
  • The protection of your personal data will be governed by the provisions of Canada’s Federal Personal Information Protection and Electronic Documents Act. Access to your data will be restricted to those personnel to whom it is necessary for proper purposes.
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