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Senior Consultant, Business Process Transformation

Toronto, Canada

Momentum Financial Services is a leading provider of financial services in North America. For 40 years, we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Through our retail network of over 400 locations, known as Moneymart, Insta Cheques and the Cheque Cashing store, we provide access to cash and related products to help our customers achieve their goals.

Our highly skilled workforce puts customers first in everything we do. We serve 2 million people annually with diverse and innovative financial products such as loans, cheque cashing, money transfer and prepaid cards. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions. 

GENERAL FUNCTION

We are seeking an experienced Senior Consultant, Business Process Transformation to lead initiatives that drive efficiency and enhance operational performance. The ideal candidate will leverage critical thinking, problem-solving, and innovative approaches to analyze processes, identify improvement opportunities, and implement solutions that deliver tangible business results.

DUTIES/RESPONSIBILITIES

  • Conduct interviews and facilitate kaizen sessions to gather stakeholder feedback and uncover operational challenges.
  • Conduct thorough current state analysis of business processes to identify inefficiencies, bottlenecks, and pain points.
  • Job shadow employees to gain practical insights into processes and identify improvement opportunities.
  • Analyze data from customer touch points, Voice of the Customer (VOC), and end-user feedback to derive insights that inform process transformation initiatives focused on improving experience, efficiency, and effectiveness.
  • Leverage Lean Six Sigma and other methodologies to design future-state workflows that enhance efficiency and effectiveness.
  • Develop comprehensive documentation, including workflows, standard operating procedures (SOP)s, and process maps, to ensure clarity and standardization.
  • Develop and implement metrics to monitor process performance and ensure continuous improvement.
  • Collaborate with cross-functional stakeholders to design future-state processes that align with organizational goals; prioritize and implement agreed-upon solutions
  • Provide expertise in process automation and explore opportunities to leverage Robotic Process Automation (RPA) tools.
  • Act as a trusted advisor to leadership, providing data-driven insights and recommendations to inform decision-making.
  • Partner closely with the Business Process Transformation Team and Change Management to drive adoption and long-term success of transformation initiatives.
  • Conduct regular research and training to remain current with emerging trends, technologies, and best practices in process optimization and automation to continuously identify innovative solutions for the organization.

EDUCATION 

  • Bachelor's degree in business or operations management is required; graduate degree is highly desirable

EXPERIENCE

  • 5-7 years of experience in operations or a similar field, including 3-4 years in process improvement or transformation roles
  • Proven track record of leading successful process improvement initiatives that deliver measurable outcomes.
  • Proven experience in executing process improvement initiatives that drive business growth, improved productivity and enhanced customer satisfaction
  • Strong leadership capabilities with experience working with cross-functional teams
  • Demonstrated ability to drive change and challenge the status quo
  • Demonstrated learning agility and passion for taking on new challenges and executing with high velocity
  • Experience in Financial Services, Consulting or Retail is desirable
  • Experience with process automation and Robotic Process Automation (RPA) platforms such as UiPath and Blue Prism is a plus

SKILLS

  • Lean Six Sigma Yellow Belt certification (minimum) or Green Belt certification.
  • Proficiency in process mapping, value-stream analysis and process improvement frameworks.
  • Strong leadership and facilitation skills, with experience leading Kaizen or similar workshops.
  • Strong critical thinking and problem-solving skills, with a focus on innovation.
  • Strong financial and business acumen
  • Strong analytical skills with the ability to interpret data and trends, identify insights to inform strategic decision making.
  • Excellent verbal and written communication skills with the ability to influence diverse audiences from senior executives to team members.
  • Highly motivated to continuously learn new concepts, skills, and build subject matter expertise. 

 

Additional Information

All your information will be kept confidential according to EEO guidelines.

*Notice to Ontario Applicants – Momentum Financial Services Group is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment, and selection process. If you are selected for an interview, please notify Momentum Financial Services Group if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, we will work with you to determine how to meet your needs.

Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role.

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Employment and Verification Information:

  • Money Mart will review all submissions, and interview the most qualified candidates based on their knowledge, skills, abilities, and other competencies.
  • Candidates who do not meet the requirements, in the recruitment process, for employment will remain classified as applicants and may re-apply for any future job posting and shall receive equal consideration.
  • Only successful applicants will be contacted.
  • All resumes will be kept on file for a period of three months.
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  • It is necessary for Money Mart to process personal data in the normal and proper conduct of business operations.
  • Such processing will be conducted fairly and lawfully in accordance with Canada’s Federal Personal Information Protection and Electronic Documents Act including the ten principles set out in the National Canadian Standards Association: Model Code for the Protection of Personal Information.
  • If there is a query regarding the accuracy of your personal data then your query will be dealt with fairly and impartially.
  • Money Mart holds data on prospective, current and former candidates, as well as prospective, current and former staff
  • This data is held securely in electronic and/or as a paper record.
  • The processing of this data is subject to the rules laid down under Canada’s Federal Personal Information Protection and Electronic Documents Act.
  • Personal data will only be used for the proper purposes of the employment business.
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