Job Application for Collections, Vendor Manager at Momentum Financial Services Group

GENERAL FUNCTION

We are seeking a highly organized, strategic, and compliance-oriented Vendor Manager to oversee third-party relationships with collection agencies, debt buyers, and BPO (Business Process Outsourcing) partners. This individual will be responsible for vendor sourcing, contract negotiations, performance management, compliance monitoring, and strategic optimization of vendor-driven operations.

The ideal candidate has experience in the collections industry, understands the regulatory landscape of debt sales and recovery, and has a strong background in outsourced operational management

DUTIES/RESPONSIBILITIES

Collection Agency Management
- Source, onboard, and manage third-party collection agencies.
- Develop and enforce performance scorecards, KPIs, and compliance tracking mechanisms.
- Conduct regular performance reviews, audits, and QBRs to ensure agency alignment with recovery goals and legal requirements.
- Monitor complaint volumes, call quality, and service-level compliance.

Debt Buyer Procurement & Oversight
- Lead procurement of debt buyers through RFPs and due diligence processes.
- Negotiate terms of debt sales, ensuring all transactions are compliant with applicable regulations (Canada and USA).
- Coordinate internal teams (Legal, Compliance, Operations) to ensure clean data, proper documentation, and ongoing oversight post-sale.
- Maintain a robust audit trail and monitor downstream consumer impacts.
- Communicate regularly with the debt buyers on complaints, payments, and any administrative tasks that are required.

BPO Operations Oversight
- Manage relationships with BPO partners providing back-office support and outsourced collections.
- Develop and monitor SLAs, call center performance, QA programs, and compliance procedures.
- Collaborate on training, calibration sessions, and performance improvement plans in partnership with BPO’s leadership.
- Address service issues promptly and ensure alignment with customer experience and brand standards.

Strategic Vendor Management
- Develop long-term vendor strategies to optimize cost, reduce risk, and enhance operational performance.
- Identify vendor consolidation opportunities and oversee transitions or onboarding initiatives.
- Collaborate with cross-functional teams including Finance, Legal, Compliance, and IT.
- Prepare executive-level reports and present vendor performance and strategy updates to senior leadership.

EDUCATION

Bachelor’s degree in business, finance, economics, or a related field; MBA is a plus.

EXPERIENCE

5+ years of experience managing vendors, preferably in the collections, debt sales, or BPO sectors.
Experience with debt sale compliance frameworks and post-sale monitoring is a benefit.
Previous experience conducting site visits, risk assessments, and compliance reviews is a plus

SKILLS

In-depth knowledge of Canadian and U.S. collections and debt sale regulations.
Strong contract negotiation, analytical, and performance management skills.
Excellent written and verbal communication skills.
Proficiency in vendor management systems, CRM tools, and performance dashboards.
Ability to work independently, prioritize complex tasks, and build cross-functional relationships.
Familiarity with tools for QA, call monitoring, and ticketing (Hubspot, Alavaria/Noble, Genesys).
Understanding of risk scoring, recovery waterfall strategies, and agency tiering models.

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I represent and warrant that all the information provided is true and correct and that I have not withheld any information which would affect Money Mart’s decision to offer me employment. I authorize Money Mart to verify the information provided.

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Employment and Verification Information:

Money Mart will review all submissions, and interview the most qualified candidates based on their knowledge, skills, abilities, and other competencies.
Candidates who do not meet the requirements, in the recruitment process, for employment will remain classified as applicants and may re-apply for any future job posting and shall receive equal consideration.
Only successful applicants will be contacted.
All resumes will be kept on file for a period of three months.
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It is necessary for Money Mart to process personal data in the normal and proper conduct of business operations.
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Please be informed that your application to this job offer will trigger some processing of your personal data by the recruiting company, the data controller. Greenhouse, the data processor, has no control over such personal data processing. For more information on these personal data processing, please refer to the recruiting company’s privacy policy.

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Diversity, Equity and Inclusion

Momentum Financial Services Group (MFSG) integrates questions about diversity, including race and ethnicity, into its job application process to support its commitment to equity, diversity, and inclusion. These questions are designed to collect demographic information for the purpose of analyzing and improving hiring practices, ensuring they are inclusive and equitable. Applicants have the option to disclose their demographic information. Choosing not to provide this information will not affect their application status.

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Collections, Vendor Manager

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Diversity, Equity and Inclusion