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Senior Analyst, Loss Mitigation Tools & Segmentation

Toronto, Canada

Momentum Financial Services is a leading provider of financial services in North America. For 40 years, we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Through our retail network of over 400 locations, known as Moneymart, Insta Cheques and the Cheque Cashing store, we provide access to cash and related products to help our customers achieve their goals.

Our highly skilled workforce puts customers first in everything we do. We serve 2 million people annually with diverse and innovative financial products such as loans, cheque cashing, money transfer and prepaid cards. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions. 

GENERAL FUNCTION

Momentum is on a mission to reshape the collections experience—making it more personalized, proactive, and effective. As a Senior Analyst – Collections (Loss Mitigation Tools & Segmentation), you will design and optimize the tools and strategies used to reduce loan losses while helping customers find their way back to financial health. This role blends data science, risk management, and strategic design to ensure that loss mitigation solutions are both effective and customer-centric.

You will develop segmentation logic, manage strategy deployment, and measure performance across a range of tools such as payment plans, deferments, settlements, and hardship relief programs.

DUTIES/RESPONSIBILITIES

  • Strategy Design & Segmentation
    • Build and refine segmentation frameworks that identify and target customer groups based on risk, behavior, repayment capacity, and hardship signals.
    • Integrate predictive analytics to prioritize accounts for appropriate mitigation treatments.
    • Define eligibility criteria, trigger logic, and outcome metrics for loss mitigation solutions.
  • Loss Mitigation Tool Development
    • Support the ideation, rollout, and monitoring of scalable mitigation tools including:
    • Payment deferral plans
    • Extended repayment options
    • Settlement offers
    • Hardship relief programs
    • Partner with IT, Product, Retail, and Legal/Compliance to translate strategies into decisioning systems and customer-facing solutions.
  • Performance Monitoring & Optimization
    • Design dashboards and recurring analytics to evaluate treatment effectiveness (e.g., cure rates, roll rates, re-default rates, net loss impact).
    • Run A/B and multivariate testing on segmentation and tool performance.
    • Identify opportunities for continuous improvement and propose tactical or systemic enhancements.
  • Stakeholder Collaboration
    • Act as a bridge between analytics, operations, and technology—ensuring loss mitigation strategies are executable, compliant, and aligned with company goals.
    • Present clear, data-backed insights and recommendations to senior leadership.

EDUCATION

  • Master’s degree or higher in a quantitative field such as Data Science, Finance, Operations Research, Statistics, Computer Science, or a related quantitative field.

EXPERIENCE

  • 4+ years in Financial Services, with a focus on Collections, Credit Risk, or Loan Servicing Analytics.
  • Demonstrated experience designing segmentation strategies or treatment frameworks using large-scale data.
  • Prior work with hardship or loss mitigation programs strongly preferred.
  • Proficiency in SQL and at least one statistical tool/language such as Python, R, or SAS.
  • Experience with decisioning systems, collections platforms, or customer management tools is a plus.

SKILLS

  • Analytical rigor with a problem-solving mindset.
  • Ability to balance business objectives, risk appetite, and customer outcomes.
  • Strong communication skills; able to simplify complex data into actionable strategy.
  • Independent and resourceful, with experience managing cross-functional initiatives.
  • Strong attention to detail and ability to manage ambiguity in a fast-paced setting.

Additional Information

All your information will be kept confidential according to EEO guidelines.

*Notice to Ontario Applicants – Momentum Financial Services Group is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment, and selection process. If you are selected for an interview, please notify Momentum Financial Services Group if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, we will work with you to determine how to meet your needs.

Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role.

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Employment and Verification Information:

  • Money Mart will review all submissions, and interview the most qualified candidates based on their knowledge, skills, abilities, and other competencies.
  • Candidates who do not meet the requirements, in the recruitment process, for employment will remain classified as applicants and may re-apply for any future job posting and shall receive equal consideration.
  • Only successful applicants will be contacted.
  • All resumes will be kept on file for a period of three months.
  • Money Mart is committed to protecting the rights of individuals to privacy with regard to the processing of personal data.
  • It is necessary for Money Mart to process personal data in the normal and proper conduct of business operations.
  • Such processing will be conducted fairly and lawfully in accordance with Canada’s Federal Personal Information Protection and Electronic Documents Act including the ten principles set out in the National Canadian Standards Association: Model Code for the Protection of Personal Information.
  • If there is a query regarding the accuracy of your personal data then your query will be dealt with fairly and impartially.
  • Money Mart holds data on prospective, current and former candidates, as well as prospective, current and former staff
  • This data is held securely in electronic and/or as a paper record.
  • The processing of this data is subject to the rules laid down under Canada’s Federal Personal Information Protection and Electronic Documents Act.
  • Personal data will only be used for the proper purposes of the employment business.
  • The protection of your personal data will be governed by the provisions of Canada’s Federal Personal Information Protection and Electronic Documents Act. Access to your data will be restricted to those personnel to whom it is necessary for proper purposes.
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