Job Application for IT Operations Manager, Infrastructure at Momentum Financial Services Group

Who We Are
At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.

We’ve Got You Covered

Compensation Philosophy: Our strategy is simple—we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair.
Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success.
Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges.
Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul.
Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office. When you're at our corporate head office, enjoy a relaxed and collaborative environment featuring breakout rooms for brainstorming and unwinding, plus a variety of snacks to keep you energized throughout the day.
Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions.

The Job: IT Operations Manager, Infrastructure
The IT Operations Manager is a hands-on technical leader responsible for ensuring the stability, reliability, and performance of enterprise IT systems. This role manages infrastructure lifecycle activities such as patching, health, access, and capacity management across on-premises and AWS environments, while contributing to modernization and infrastructure build initiatives.

What You’ll Do

Manage day-to-day health and operational readiness of servers, storage, cloud compute, and virtualized environments
Implement operational best practices across Windows Server infrastructure, including patching, updates, and performance monitoring
Oversee vendor relationships for maintenance, support, and platform updates
Partner with IT leadership to develop and test Disaster Recovery and Business Continuity plans
Administer and support VDI/virtual desktop platforms, ensuring access integrity and system availability
Manage storage environments, including configuration, capacity planning, and lifecycle oversight
Operate and maintain AWS services (EC2, RDS, IAM, S3) with focus on availability and performance
Act as a technical escalation point for infrastructure service requests, collaborating across teams to meet needs
Track and report key operational metrics such as uptime, utilization, and system availability
Own and maintain the Configuration Management Database (CMDB) for infrastructure assets
Develop and maintain SOPs, technical documentation, and infrastructure runbooks
Participate in the on-call rotation to ensure infrastructure health and availability
Execute the patch management lifecycle including planning, compliance, and remediation
Support infrastructure deployment and enhancement projects with hands-on technical input
Collaborate with Service Delivery to ensure smooth transition and operational support of production infrastructure

What You’ll Bring to the Table

Strong expertise in infrastructure operations, uptime management, and preventive maintenance
Hands-on experience managing enterprise-grade production systems across hybrid environments
Proficiency with AWS services, scripting (PowerShell), and configuration automation tools
Strong knowledge of Windows Server, VMware, storage systems, and VDI platforms
Skilled in SOP development, CMDB upkeep, and infrastructure documentation
Excellent communication and collaboration skills to coordinate across teams and vendors
Organizational skills to balance operational responsibilities with project-based work
Comfort working in regulated, fast-paced environments where performance and stability are business-critical

Education + Experience

Bachelor’s degree in Computer Science, Information Technology, or related field required
AWS, ITIL, PMP, MCSE certifications are a plus
8+ years of IT infrastructure operations experience with focus on systems availability, patching, and lifecycle management
6+ years managing hybrid environments (on-prem and AWS), including Windows Server, VMware, storage, and VDI
Experience executing operational practices such as backup strategy, capacity management, SCCM, and access provisioning
Proven track record maintaining production infrastructure platforms to high uptime standards
Familiarity with CMDB management, SOP development, and infrastructure documentation

Ready to take the lead in infrastructure operations and keep critical systems running at scale? Apply today and help drive operational excellence.

#SJ

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Employment and Verification Information:

Money Mart will review all submissions, and interview the most qualified candidates based on their knowledge, skills, abilities, and other competencies.
Candidates who do not meet the requirements, in the recruitment process, for employment will remain classified as applicants and may re-apply for any future job posting and shall receive equal consideration.
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If there is a query regarding the accuracy of your personal data then your query will be dealt with fairly and impartially.
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Please be informed that your application to this job offer will trigger some processing of your personal data by the recruiting company, the data controller. Greenhouse, the data processor, has no control over such personal data processing. For more information on these personal data processing, please refer to the recruiting company’s privacy policy.

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Momentum Financial Services Group (MFSG) integrates questions about diversity, including race and ethnicity, into its job application process to support its commitment to equity, diversity, and inclusion. These questions are designed to collect demographic information for the purpose of analyzing and improving hiring practices, ensuring they are inclusive and equitable. Applicants have the option to disclose their demographic information. Choosing not to provide this information will not affect their application status.

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IT Operations Manager, Infrastructure

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