HR Business Partner (Bilingual)

Who We Are 

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.  

We’ve Got You Covered 

• Compensation Philosophy: Our strategy is simple—we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair. This commitment helps us attract and retain talented individuals who share our purpose.  
• Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success.  
• Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges.  
• Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul.  
• Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office.  When you're at our corporate head office, enjoy a relaxed and collaborative environment featuring breakout rooms for brainstorming and unwinding, plus a variety of snacks to keep you energized throughout the day.  
• Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions. 

The Job: HR Business Partner (Bilingual – French/English)

We’re looking for a bilingual HR Business Partner to support our Quebec store network and broader Canada East region. If you're fluent in both French and English and thrive in a collaborative, fast-paced, and remote environment—this could be the right opportunity for you. You'll serve as a trusted advisor to retail leaders and employees, supporting the full employee lifecycle while promoting a culture of engagement, accountability, and continuous improvement.

This role reports to the Human Resources Manager and is ideal for someone who combines strong employee relations expertise with a solid foundation in HR operations.

What You’ll Do:

• Be a Trusted Partner: Act as the first point of contact for employees and managers in your region, offering expert guidance on HR matters, policies, and practices.
• Manage Employee Relations: Conduct workplace investigations, resolve complex employee issues, and provide recommendations to reduce risk and ensure compliance with employment laws.
• Guide Performance & Talent: Coach leaders through performance management cycles, support development plans, and advise on disciplinary matters, promotions, and compensation recommendations.
• Drive Organizational Effectiveness: Collaborate with business leaders on workforce planning, restructuring, and succession strategies—ensuring our teams are set up for long-term success.
• Support Change & Engagement: Lead internal communications for change initiatives, support employee engagement efforts, and contribute to building a positive and productive work culture.
• Deliver Reporting & Insights: Provide HR reporting on key metrics like turnover, headcount, and hiring trends, offering actionable insights to business leaders.
• Support Day-to-Day HR Operations: Provide employment verification, manage HR administrative tasks as needed, and help ensure a seamless employee experience.

What You’ll Bring to the Table:

• Bilingual Fluency: You’re fluent in both French and English—written and verbal—and comfortable communicating across regions.
• HR Experience: You have at least 3 years of experience in HR, with a strong focus on employee relations and supporting leaders through complex situations.
• Retail or Multi-Location Experience: You understand the dynamics of working with distributed teams—experience in retail or financial services is a plus.
• Strong HR Fundamentals: You’re well-versed in employment law, HR best practices, and performance and talent management.
• Remote-Ready: You're highly self-motivated, organized, and capable of managing your workload effectively in a virtual environment.
• Great Communicator: You can build trust with employees and managers, communicate with clarity and empathy, and foster positive relationships at all levels.
• Tech-Savvy: You’re comfortable working with Microsoft Office and familiar with HRIS and applicant tracking systems.

Education + Experience:

• A bachelor’s degree in Human Resources or a related field is preferred
• Human Resources certification (CHRP or equivalent) is a strong asset
• Proven ability to resolve complex employee relations issues
• Experience supporting remote or multi-location operations

Ready to make an impact? If you’re excited to bring your skills to a company that’s changing the game, we’d love to have you onboard. Apply today and let’s build the future of MFSG, together!

#SJ