Job Application for Director, Client Solutions (Remote) at Momentum Life Sciences

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Momentum Life Sciences helps the healthcare industry connect, motivate, and empower people to engage in their health.

By combining the power of real, personal connections and the convenience of technology, Momentum delivers solutions that drive better health and business outcomes.

Who We Are: Momentum is a leading provider of patient and healthcare professional engagement solutions with more than 30 years of experience in the healthcare industry.

What We Do: We partner with life science companies to design, build and deliver effective and efficient patient support programs helping patients achieve a better start and longer stay on therapy.

How We Do It: Our patient engagement and Clinical Nurse Educator platform delivers personalized, evidence-based human and digital interventions.

About the Position:

The Director of Client Solutions has ownership and accountability for all activities related to the execution, implementation, and success of assigned accounts. The DCS will listen carefully to clients and deeply understand their business to deliver value, drive operational improvements, and innovate on their business to drive growth and grip. This role will articulate the value MLS (Momentum Life Sciences) can deliver to confidently upsell new product offerings, have a strong ability to make decisions in ambiguous situations, and have outstanding interpersonal skills to juggle multiple priorities.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to build Sr. level relationships. Engage and influence at a senior level with confidence and a strong ability to network and build relationships across all levels of the organization. Providing client oversight, engagement, management, and ongoing communication
Ability to deeply understand a clients’ business and articulate the value MLS can deliver through analyzing and packaging data to deliver a compelling value story; data minded with ability to build and implement a measurement strategy that consistently communicates value and evaluates the project against the objectives
Intellectually curious demonstrating a strong ability to ask the right questions on your feet, always looking for ways to improve and innovate on our offerings, and confidently upsell new enhancements to grow the business
Persistent & resilient displaying personal conviction, ownership, and sense of urgency to deliver results
Ability to independently make decisions in the most ambiguous situations. Responsiveness to client needs; fast is better than slow; energized by new challenges and rallying others to seize the opportunity
Accountable to review and monitor sales forecasts, management fees, hour tracking, and utilization to ensure client goals are met within budget
Develop scope of services and communicate with clients around statement of work, budget, and any additional fees associated with the project; Responsible to oversee project management of all brand/network initiatives which includes meeting regularly with the project team to understand status, barriers, creativity solve problems, etc.
Responsible to run effective kick off meetings and regular progress update meetings with applicable internal stakeholders
Responsible for directing Project Managers on job-specific metrics and goals
Departmental responsibilities to include interviewing, training, managing, coaching, and evaluating staff

Other duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Education and/or Experience:

Bachelor’s degree with minimum 7 years of related agency and life sciences experience

Required Skills:

Agency, life sciences, and/or healthcare account management
Ability to flex up and flex down as needed
Demonstrated experience in retention and growth of accounts
Proven experience with data analysis
Strong financial acumen
Excellent communicator with presentation experience to multiple audiences
Proven adaptability to changing business demands and product relevance in a fast paced environment
Team and solution oriented
Detail oriented, highly accurate, and strong organizational and customer service skills
Highly adaptable, flexible, and ability to prioritize multiple tasks while working in a fast paced environment
Leadership or supervisory experience
High learning agility
Advanced knowledge of Microsoft Office

Salary Range: $110-140k

Actual salary will vary based on a number of factors such as the candidate’s skillset, experience, and competency for the role. Some roles may include car allowance and eligibility to earn targeted bonus based on company or individual performance.

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I hereby certify that the information provided on this application is true and complete. I understand and agree that all falsification or significant omissions on this application may result in not being hired or, if found out after employment, may be grounds for dismissal. I understand and agree that under the terms of employment with MLS, the employment relationship is terminable "at will" without notice or cause, unless set out in writing, dated and executed by both parties. I understand that neither this document nor any offer of employment from MLS constitutes an employment contract.

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Director, Client Solutions (Remote)

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