Job Application for Quality Project Manager at Momentum Life Sciences

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Momentum Life Sciences helps the healthcare industry connect, motivate, and empower people to engage in their health.

By combining the power of real, personal connections and the convenience of technology, Momentum delivers solutions that drive better health and business outcomes.

Who We Are: Momentum is a leading provider of patient and healthcare professional engagement solutions with more than 30 years of experience in the healthcare industry.

What We Do: We partner with life science companies to design, build and deliver effective and efficient patient support programs helping patients achieve a better start and longer stay on therapy.

How We Do It: Our patient engagement and Clinical Nurse Educator platform delivers personalized, evidence-based human and digital interventions.

About the Position:

The Quality Project Manager is responsible for developing, implementing, and maintaining Momentums Quality Management System (QMS), ensuring consistent delivery of high-quality services, continuous improvement, and adherence to client and internal standards.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Quality Management System (QMS)

Develop, implement, and maintain the Quality Management System (QMS), Intellect
Establish and standardize quality policies, procedures, and best practices
Ensure alignment between internal processes and client-specific requirements
Oversee document control, including SOPs, work instructions, and job aids

Process Improvement & Performance

Monitor and evaluate operational processes for quality, efficiency, and consistency
Lead continuous improvement initiatives (e.g., CAPA, Lean, Six Sigma methodologies)
Track quality KPIs and develop dashboards/scorecards for leadership reporting
Identify trends, gaps, and opportunities for process optimization

Documentation

Ensure proper integration of SOPs into workflows and training materials
Partner with department leaders to maintain up-to-date documentation

Deviation & CAPA Management

Lead investigations into process deviations and quality issues
Perform root cause analysis and implement corrective and preventive actions (CAPA)
Track and ensure closure of quality-related actions

Audits & Monitoring

Conduct internal quality audits and process reviews
Support external/client audits as needed
Ensure audit readiness across departments

Stakeholder Collaboration

Act as a quality subject matter expert across the organization
Facilitate cross-functional meetings focused on quality improvements
Collaborate with Compliance, Clinical Execution, and Client Solutions teams

Additional Responsibilities

Lead quality culture initiatives across the organization and partner with directors on execution
Implement customer feedback loops and satisfaction tracking
Support vendor quality assessments where applicable
Ensure data integrity and documentation accuracy

Other duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Education and/or Experience:

Bachelor’s degree in a related field with a minimum of 5+ years of related experience

Preferred Education and/or Experience:

Extensive experience with QMS systems and audit processes
Strong knowledge of CAPA, root cause analysis, and process improvement tools
Excellent cross-functional communication skills

Required License and/or credential(s):

None

Required Skills:

Advanced knowledge of Microsoft office required
Team and solution oriented
Detail oriented, highly accurate, and strong organizational and customer service skills
Ability to proactively identify potential issues and risks
Ability to maintain confidential information
Highly adaptable, flexible, and ability to prioritize multiple tasks
Working knowledge of OIG, HIPAA, HITECH, CIA, PhRMA, AdvaMed and other related regulations
Document management/handling experience
Ability to make decisive action relating to complex compliance issues
Strong written and verbal communication skill; strong presentation skills
Strong analytical skills
Outstanding organizational and time management skills

Special Position Requirements:

Travel:

No travel required

Working Conditions:

Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Physical Requirements:

Must be able to read, write, and communicate fluently in English. Ability to communicate effectively (hear, listen, speak) with or without reasonable accommodations.

Salary Range: $69.8K - $89.4K

Actual salary will vary based on a number of factors such as the candidate’s skillset, experience, and competency for the role. Some roles may include car allowance and eligibility to earn targeted bonus based on company or individual performance.

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Quality Project Manager

Quality Management System (QMS)

Process Improvement & Performance

Documentation

Deviation & CAPA Management

Audits & Monitoring

Stakeholder Collaboration

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U.S. Standard Demographic Questions