Job Application for National Clinical Training Manager (Remote) at Momentum Life Sciences

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Momentum Life Sciences helps the healthcare industry connect, motivate, and empower people to engage in their health.

By combining the power of real, personal connections and the convenience of technology, Momentum delivers solutions that drive better health and business outcomes.

Who We Are: Momentum is a leading provider of patient and healthcare professional engagement solutions with more than 30 years of experience in the healthcare industry.

What We Do: We partner with life science companies to design, build and deliver effective and efficient patient support programs helping patients achieve a better start and longer stay on therapy.

How We Do It: Our patient engagement and Clinical Nurse Educator platform delivers personalized, evidence-based human and digital interventions.

About the Position

The National Clinical Training Manager is responsible for assisting in the development and facilitation of both new hire and ongoing training for a Momentum Life Sciences (MLS) Nurse Educator team. This role supports the implementation of training content and initiatives for Momentum and the client, collaborating closely ongoing with client learning & development partners, nurse educator managers, and Momentum cross-functional teams.

This position plays a critical role in ensuring new hire readiness, certification, and ongoing development through structured onboarding, field observation, training assessments, and customized development plans. The National Clinical Training Manager also represents Momentum and the client at industry and advocacy events.

Essential Functions

New Hire Training & Onboarding

Act as subject matter expert in product/program/disease state, patient and HCP engagements, systems, programs, and processes

Serve as the primary point of contact for new hires during training and through first 90-days, holding daily check-in meetings throughout onboarding

Track Nurse Educator completion of all MLS & client required trainings; ensure full training and certifications are in alignment with client standards and reviewed jointly during the first 90 days in the role.

Monitor new hire engagement and participation, addressing questions and escalating concerns to the educators Manager as appropriate

Training Development

Manage training agendas and curriculum within MLS learning platforms in partnership with the MLS training team

Set and maintain annual training plans for educator team in partnership with MLS training team, Program Director and Managers

Create, update, and maintain all training content and knowledge management system updates within Momentum training systems

Review, update, and deliver any client training content as needed, ensuring all disease-state, compliance, and injection-related updates are validated with client prior to deployment

Training Delivery & Certification

Facilitate virtual and in-person training sessions, group workshops, with a focus on injection training, process, compliance, cultural competence, and new initiatives

Complete and administer program content and medication certifications

Foster Momentum culture and reinforce company values, behaviors, and performance standards

Nurse Educator Role Expertise & Continuous Improvement

Attend ride alongs with field-based nurses and conduct internal field calibrations (in partnership with MLS training and Program Director) to review outcomes and identify training gaps and opportunities

Partner with virtual team manager to conduct internal calibrations (in partnership with MLS training and Program Director) to review outcomes of quality call monitoring and identify training gaps and opportunities

Maintain expertise in client operational practices, procedures, and compliance requirements

Assist with quality audits of educator interactions to ensure adherence to best practices

Participate in project initiatives, system testing, and requirements gathering

Collect and monitor team feedback to inform continuous improvement initiatives

Serve as an expert resource for troubleshooting IT and systems-related issues

Stakeholder Collaboration

Partner closely with Managers as it relates to their educator's new hire training, ongoing training initiatives, and opportunities for additional training needs for the program

Consult with MLS training, client partners, and L&D teams on training and workshop needs

Attend Leadership team meetings, National Sales Meetings, Mid-Year Meetings, and POAs related to training and field readiness

Observe interactions between NEs and Matrix teams to assess and address training needs

Maintain strong partnership with the client L&D team to ensure alignment and consistency in training to core competencies

Required Skills

Ability to lead with a positive and forward-thinking perspective while assisting in training, onboarding, and mentoring team members

Effective communication style with a history of success in a cross-functional, fast-paced environment

Proven ability and commitment to providing exceptional service to clients and Educators and their managers.

Able to communicate professionally, effectively, and timely in a multi-channel environment (field, virtual, digital)

Ability to work with different personalities and adjust training and coaching as needed while working within MLS and client models and frameworks to support a smooth field integration

Can provide clear and effective leadership, coaching, and feedback to internal and external customers

Self-motivation can motivate others and has a strong desire to empower others towards personal and professional growth opportunities

Experience with being held accountable to metrics and maintaining a high standard of work in a real-time interactive environment

Experienced in Salesforce, Power BI, and other programs essential to success in this role

Compassion, high emotional intelligence, and a passion to be a patient advocate

Required Education and/or Experience

Active, unrestricted RN license with 3+ years of clinical experience

Previous experience in a clinical leadership and/or training role in the pharmaceutical industry

Experience in developing training materials

Entrepreneurial spirit and grit

Experience using multiple software applications within a multiple-screen environment including Microsoft products

Ability to utilize reporting and data to develop training plans and coach appropriate behaviors

Special Position Requirements

Travel:

Up to 50% Travel

Working Conditions:

Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Physical Requirements:

Must be able to read, write, and communicate fluently in English. Ability to communicate effectively (hear, listen, speak) with or without reasonable accommodations.

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I hereby certify that the information provided on this application is true and complete. I understand and agree that all falsification or significant omissions on this application may result in not being hired or, if found out after employment, may be grounds for dismissal. I understand and agree that under the terms of employment with MLS, the employment relationship is terminable "at will" without notice or cause, unless set out in writing, dated and executed by both parties. I understand that neither this document nor any offer of employment from MLS constitutes an employment contract.

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National Clinical Training Manager (Remote)

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