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Customer Service Representative

7000 Fleur Dr, Des Moines, IA 50321

Mom’s Meals is a home-delivered meal service providing fully-prepared, refrigerated meal solutions directly to homes nationwide. For over 25 years, we’ve provided seniors, patients recovering post-discharge, and those managing chronic conditions with tailored nutrition solutions that support individual and unique needs. If you’re passionate about the wellbeing of others and truly want to make a difference, Mom’s Meals could be the place for you! We’re a family-operated company looking for fun, compassionate, and friendly people to join our team.

Our Mission: Improving Life Through Better Nutrition at Home

 

 

 

Position Summary 

 

Mom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Customer Service Representative serves as the front line to our customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. We are a mission driven company that invites you to be a part of our family.
 
The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.
Work hours are Monday-Friday, 9:00am-6:00pm with the potential for overtime starting at 7:00am.

Position Responsibilities may include, but not limited to

 

  • Handle inbound and outbound customer service calls with our clients placing their meal order
  • Address questions, and provide exceptional customer service
  • Input order information into the appropriate client order screen
  • Document all conversations with client into client information database
  • Ensure all assigned clients are contacted and have an order on file
  • Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
  • Work quickly and efficiently without making the client feel rushed

 

Required Skills and Experience

 

  • High school degree or GED
  • 1 year of previous customer service experience
  • Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
  • Clear oral communication skills
  • Ability to deescalate situations and quickly resolve customer complaints
  • Prior experience adhering to company policies and showing core values

 

Preferred Skills and Experience

 

  • 1 year of previous call center experience
  • Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
  • Previous experience working with HIPAA policies and procedures
  • Bilingual (English/Spanish) 

 

Physical Requirements

  • Repetitive motions that include the wrists, hands and/or fingers
  • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
  • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

 

At Mom’s Meals, we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

 

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As set forth in Mom's Meals’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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