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Senior Associate, People Operations

Hong Kong

About Us 

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across five markets including Singapore, Hong Kong S.A.R., Philippines, Taiwan, and Malaysia.

The People & Talent team consists of passionate and driven individuals looking to make a positive impact within the organisation's culture, talent and people experience. We offer a diverse, flexible and international working environment where you can grow and develop your career while solving interesting problems every day.

 

What We Offer 

You will be entitled to a competitive salary and attractive benefits, including:

  • Annual leave, birthday leave, tenure leave, international remote work leave, and more
  • Professional trainings, career advancement and internal mobility opportunities
  • Competitive benefits including insurance and mental wellness program

 

About the Job

We are looking for a detail-oriented and execution-driven People Operations Specialist based in Hong Kong to support payroll, HR operations and Workplace experience for Hong Kong and Taiwan. 

This role plays a key part in ensuring payroll accuracy, compliance with local regulations, and delivering a great employee experience. You’ll also support local office administration and collaborate on regional People & Talent initiatives.

 

Key Responsibilities

Payroll & Compliance (Hong Kong & Taiwan)

  • Manage end-to-end payroll processes for Hong Kong and Taiwan, ensuring timely and accurate execution in collaboration with internal stakeholders and payroll vendors.
  • Oversee monthly payroll processing, including salary, allowances, statutory deductions, and off-cycle payments, ensuring accuracy and confidentiality.
  • Maintain and update employee payroll data in line with HK and TW statutory requirements, ensuring alignment between HR systems and payroll records.
  • Administer statutory filings and contributions in compliance with:
    • Hong Kong: MPF, IRD, Employment Ordinance requirements
    • Taiwan: Labour Insurance, National Health Insurance, Tax Bureau requirements
  • Process final payments for resigning employees, including salary, leave encashment, and tax clearance where required.
  • Respond to employee payroll and tax-related queries in accordance with the SLA promptly and professionally.

Employee Lifecycle Support

  • Prepare and maintain accurate employee records, offers, contracts, and related documentation in Workday, ensuring data integrity and timely updates across the employee lifecycle.
  • Manage and process work pass applications, renewals, and cancellations in accordance with country regulations.
  • Coordinate end-to-end onboarding and offboarding processes, including working with IT for access setup, workspace allocation, equipment distribution/return, and orientation coordination to ensure a smooth employee experience.
  • Assist in the administration of probation reviews, contract amendments, internal transfers, and other employment changes, including preparation of relevant letters and system updates.
  • Ensure all statutory and compliance-related filings are submitted accurately and on time, including documentation for audits or regulatory requirements.
  • Provide operational support during performance review cycles, including data consolidation, system input, and coordination with managers and HRBPs for compensation planning and employee movement tracking.
  • Address employee questions and concerns, ensuring accurate information and positive employee experience.

Office and Facilities Management  (Hong Kong & Taiwan)

  • Manage day-to-day office needs: pantry, stationery, courier, and vendor coordination
  • Liaise with building management for facilities, security, and maintenance
  • Support internal events and office activities in collaboration with regional teams

Benefits & Insurance

  • Assist employees with enrollment, changes, and claims related to company-sponsored insurance plans, wellness programs, and other employee benefits, ensuring clear communication and timely support.
  • Maintain accurate records of benefits eligibility, entitlements, and utilization in accordance with local regulations and internal policies for both Hong Kong and Taiwan.
  • Liaise with insurance brokers, third-party administrators, and wellness vendors to resolve claims-related queries, track service issues, and enhance employee experience.
  • Monitor benefit plan usage, flag anomalies, and support periodic reviews to ensure competitiveness, compliance, and operational efficiency.
  • Provide guidance to employees on benefit offerings and assist with documentation required for claims or benefit updates.

HR Systems & Data Management

  • Maintain accurate and up-to-date employee data in Workday, ensuring consistency across platforms by aligning changes with external systems.
  • Drive improvements in data accuracy and process efficiency by reducing reliance on manual trackers and promoting automation and standardized workflows.
  • Support internal and external audits, compliance checks, and HR reporting requirements by ensuring documentation and records are properly organized, complete, and accessible.
  • Collaborate with relevant stakeholders to identify system gaps and support continuous process improvement initiatives across the employee lifecycle.
  • Ensure confidentiality and data protection protocols are strictly followed in handling employee information.

 

What We’re Looking For

  • 5–8 years of experience in HR operations or payroll, ideally in a regional or cross-border role
  • Solid knowledge of HK & TW payroll, tax and statutory filings
  • Strong proficiency in Gsuite, Excel, including use of formulas, pivot tables, and functions for reconciliation and reporting
  • Hands-on experience with HRIS systems (Workday preferred) and spreadsheet tools
  • Strong attention to detail, organization skills, and ability to multitask
  • Excellent communication skills and comfort working across teams and time zones
  • A proactive, service-oriented mindset with a focus on continuous improvement

#MoneyHero #LI-BP1 #LI-Hybrid

What can you expect from us?
 
Impact: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.
Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.
Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.
Thrive: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.
Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group
 
EEO Statement
MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.

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Your data is stored in a range of systems and formats. These include in your recruitment file, in the Group’s HR management system and in other IT systems, including the Group’s email system.

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  • information about your current level of remuneration, including benefit entitlements;
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Your personal data will be processed for the purposes of managing MoneyHero Group’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, responding to and defending against legal claims, maintaining and promoting equal opportunities within the workplace and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under applicable Data Protection Laws as necessary for the purposes of the legitimate interests pursued by the MoneyHero Group, which are the solicitation, evaluation, and selection of applicants for employment.

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Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by MoneyHero Group to help manage its recruitment and hiring process on MoneyHero Group’s behalf.

MoneyHero Group may share your personal data with third parties in order to, obtain pre-employment references from other employers, obtain employment background checks from third party providers and to obtain necessary criminal record checks.

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Your personal data will be retained by the Group for so long as the Group determines it is reasonably necessary to evaluate your application for employment. If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment in accordance with the contract of employment and our internal privacy policy.

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You are under no statutory or contractual obligation to provide data to the us during the recruitment process. However, if you do not provide the information, we may not be able to process your application properly or at all.