page_title

tags.new

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, Rhode Island and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by technologies,.2 equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

The Service Director is an experienced professional with a strong background within the heavy equipment, agricultural equipment, or manufacturing industries with a conscious focus on continuous improvement. The director will need to be able to reduce costs, drive profitability, promote commonality, and communicate expectations in all areas related to Monroe Tractors' service departments. The Service Director must be a natural leader, positive, motivating, team-oriented, and have the highest level of ethical standards. This position will require a high degree of collaboration, the ability to quickly grasp a variety of different subjects, processes, and requires frequent travel within our branch network to support the branch teams. The Service Director must have the necessary experience mentoring and coaching service department managers, technicians, and service writers to improve operational efficiency, drive top-line revenue, and support and sustain a strong safety culture. The candidate best fit for this position must possess high emotional intelligence, have the aptitude to work within a decentralized corporate structure, and have the skill to collaborate with various teams. The Service Director acts in the capacity of a consultant, working to foster relationships in order to get buy-in with various stakeholders in order to improve a variety of metrics.

The Service Director will work out of our Corporate Office in Rochester, NY and will report to the President. However, consideration will be given to well qualified candidates not local to the Rochester, NY area but still within New York State.

Responsibilities

Demonstrate company core values in all interactions with customers, vendors, and associates. (Solve Problems, Embrace Teamwork, Work Hard & Always Do What’s Right)
Coordinates with operations, sales and other functions to identify opportunities for improvement across the business system.
Optimize Warranty recovery.
Oversee Service Department Safety.
Actively participate in annual budget creation and track performance year-over-year.
Contributes to the development, implementation, administration and measurement of total quality management programs.
Support the analysis, planning, design, implementation, and evaluation of key projects to help the branches achieve their financial and safety goals.
Regularly interact with our technicians, building a trusting relationship and encouraging front line employee feedback to help identify opportunities for improvement.
Promote best practices and standards (Common quoting/Estimates).
Manage Training requirements, Monroe Tractor and manufacturer specific, to ensure compliance at all times.
Responsible for managing “Rental Fleet” maintenance processes and encourages utmost attention to detail to provide reliable machinery to our customers and ensure longevity of the life of our equipment.
Work with Marketing to develop promotional materials.
Develop strong working relationships with our various OEM’s.

Required Qualifications

At least 7 years of experience in construction equipment, agriculture, manufacturing or automotive service industry.
At least 5 years of experience in a leadership position within the construction, agriculture, manufacturing or automotive industries.
At least 2 years of experience working in larger/multi-location corporate environments, collaborating with a variety of team members system-wide.
Strong work ethic.
Ability to adjust strategies to accommodate various environments.
Superior communication skills.
A strong sense of urgency is required.
At least 2 years of experience interpreting and evaluating numerical data, tables, charts, and graphs to identify opportunities for improvement.
Strong understanding of Excel, Outlook, Word, PowerPoint and other basic business products used to organize and communicate efficiently.
Experience using an ERP system to automate business processes.

Preferred Qualifications

Experience with CDK ERP system.

Benefits

Medical, Dental & Vision Insurance
Health Savings Account (Employer + Employee Contributions)
Accident & Disease Insurance
401K Plan + Match
Competitive Paid time off Policy
Short/Long Term Disability
Annual Reviews
Bonus Incentive Plans

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.

Pay is commensurate with the applicant's experience, as it relates to the position.

Pay Transparency

$80,000 - $100,000 USD

Create a Job Alert

Interested in building your career at Monroe Tractor? Get future opportunities sent straight to your email.

First Name

Last Name

Preferred First Name

Country

Phone

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

School

Select...

Degree

Select...

Discipline

Select...

LinkedIn Profile

What is your home mailing address?

Are you at least 18 years old?

Select...

If you answered no, do you have a work permit?

Select...

Are you either a U.S. citizen or an alien who has the legal right to remain and work in the U.S.? (you will be required to furnish proof of lawful work status if you are extended a job offer)

Select...

Do you have an existing confidentiality agreement with your current or previous employer(s)?

Select...

If you answered yes, please explain the existing confidentiality agreement, which employer it is with, and when it expires.

What is the minimum pay you would accept for this position?

Have you ever been employed by Monroe Tractor?

Select...

If you answered yes, what location did you work at and when did you work there?

Were you referred to Monroe Tractor by an existing employee?

Select...

If you answered yes, who referred you?

By checking this box, you agree to receive mobile messages from us in relation to this job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy: https://www.monroetractor.com/privacy-policy/

Agree

By typing my name below, I understand that if I am hired, my employment may be terminated with or without cause or notice, at any time, at either my option or that of the Company. I understand that no management representative has any authority to enter into any agreement for continuing employment for any specific period of time or which is contrary to the foregoing and that any such agreement must be in writing and signed by the Company President. I give the Company permission to contact all or any of my previous employers and references and authorize them to disclose any information the Company may request in the course of its investigation of this application for employment, and I hereby release the Company and such references and prior employers from any and all liability with respect to such disclosures. After a tentative offer of employment has been made, if requested by the Company, I agree to take a job-related medical examination at no personal expense and authorize the examining physician to disclose the findings to the Company. I understand that any offer of employment is conditioned upon receipt of satisfactory references and satisfactory completion of any such job-related medical examination. I also understand that I may be requested now or at any subsequent time during my employment with the Company to submit to drug and/or alcohol tests, at the Company’s expense. I understand that if I refuse to take the test, my employment may be terminated immediately. I have provided truthful and complete responses to all inquiries in the application and authorize the Company to investigate all statements contained in the application. I understand that the discovery of any falsification or omission constitutes grounds for immediate dismissal or refusal to hire. If employed, I will abide by the Company’s rules and regulations, which I understand are subject to change by the Company.

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

How would you describe your gender identity?

Select...

How would you describe your racial/ethnic background?

Select...

How would you describe your sexual orientation?

Select...

Do you identify as transgender?

Select...

Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning?

Select...

Are you a veteran or active member of the United States Armed Forces?

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Monroe Tractor’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Select...

Are you Hispanic/Latino?

Select...

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Service Director

Apply for this job

U.S. Standard Demographic Questions

Voluntary Self-Identification

Voluntary Self-Identification of Disability