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Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

The Service Writer position is ideal for someone who is excellent with customers and is a problem solver. You will act as an intermediary between customers and branch staff.

Qualifications

High School diploma or equivalent.
One or more years of experience in a Service Writer position and/or service or parts department.
Great communication skills.
Familiarity with agricultural and/or construction equipment is a plus.
Computer skills including Microsoft Excel, Outlook, and Word.
Self-starter with attention to detail, strong organization, and is goal-oriented.
Comfortable dealing with the public.
Strong team player.
Able to lift 25 pounds.

Responsibilities

Assist in creating work orders.
Review and maintain all repair orders for accuracy and completeness.
Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting.
Assist in scheduling of service work.
Keep the service manager informed on all work orders.
Assist with warranties.
Intermediary between parts and service, technician lead contact for parts.
Ensure every customer is satisfied with the products and service.

Benefits

Medical, Dental & Vision Insurance
Health Savings Account (Employer + Employee Contributions)
Accident & Disease Insurance
401K Plan + Match
Competitive Paid time off Policy
Short/Long Term Disability
Annual Reviews

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.

Pay is commensurate with the applicant's experience, as it relates to the position.

Pay Transparency

$19 - $28 USD

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By typing my name below, I understand that if I am hired, my employment may be terminated with or without cause or notice, at any time, at either my option or that of the Company. I understand that no management representative has any authority to enter into any agreement for continuing employment for any specific period of time or which is contrary to the foregoing and that any such agreement must be in writing and signed by the Company President. I give the Company permission to contact all or any of my previous employers and references and authorize them to disclose any information the Company may request in the course of its investigation of this application for employment, and I hereby release the Company and such references and prior employers from any and all liability with respect to such disclosures. After a tentative offer of employment has been made, if requested by the Company, I agree to take a job-related medical examination at no personal expense and authorize the examining physician to disclose the findings to the Company. I understand that any offer of employment is conditioned upon receipt of satisfactory references and satisfactory completion of any such job-related medical examination. I also understand that I may be requested now or at any subsequent time during my employment with the Company to submit to drug and/or alcohol tests, at the Company’s expense. I understand that if I refuse to take the test, my employment may be terminated immediately. I have provided truthful and complete responses to all inquiries in the application and authorize the Company to investigate all statements contained in the application. I understand that the discovery of any falsification or omission constitutes grounds for immediate dismissal or refusal to hire. If employed, I will abide by the Company’s rules and regulations, which I understand are subject to change by the Company.

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