Job Application for Heavy Highway & Material Processing Technician at Monroe Tractor

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Monroe Tractor is a well-known and respected construction equipment and agricultural heavy equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

The Heavy Highway & Material Processing Technician, who specifically works on Wirtgen products, plays a vital role in delivering exceptional customer service and support during the troubleshooting process. This position involves traveling to customer and dealer locations to assist in resolving machine issues, ensuring that Wirtgen products operate at peak performance. The Heavy Highway & Material Processing Technician will collaborate with Wirtgen Specialists and use digital ticketing solutions to maintain effective communication with customers and dealers, while also keeping detailed records of machine complaints and resolutions.

This position is part of the union Local 158.

Pay

$39.02 / hour (per union wage schedule), $57.22 total compensation package including health benefits, pension, etc.

Qualifications

Associate's degree or equivalent from a two-year college or technical school; and/or two years of construction equipment-related experience
Fundamental knowledge of road construction equipment practices, including paving and compaction
Excellent customer service and communication skills (both written and verbal)
Willingness to travel as needed to stay updated on Wirtgen products
Strong team player with a positive attitude and a commitment to promoting a collaborative work environment
Ability to analyze information, identify problems, and respond promptly to customer needs with a focus on providing top-tier service
Previous experience in customer service or technical support roles is preferred

Responsibilities

Deliver exceptional customer service and support during the troubleshooting process.
Travel to customer and dealer locations (average about 75% travel)
Identify and promptly assist customers and dealers in resolving machine issues
Collaborate with Wirtgen Specialists and other team members to expedite repairs and coordinate problem resolution
Install new or modified equipment at customer facilities to ensure full functionality according to specifications
Provide a communication link between the dealer and the company to ensure effective service is provided
Review performance reports and documentation from customers and dealer representatives
Inspect products to determine the nature and scope of problems and report findings to Manager
Provide on-site technical assistance and analyze review and inspection findings to determine the source of problems
Recommend repairs, replacements, or other corrective actions as needed
Perform software updates and field campaigns on machines either in the field or at dealer locations
Develop and conduct training on the safe operation of equipment, demonstrating skills to trainees, including team members, customers, and dealers
Maintain detailed records of machine complaints and resolutions, utilizing reporting systems for follow-up and communication

Technician Benefits

Annual Tool/Shoe Allowance
Uniforms provided
Discounts on products and services
Continued education, manufacturer hands-on and web-based training

Union Health & Welfare, and Pension Package Included

Self-insured Medical
Prescription Drug Coverage
Dental & Vision
Life AD&D & short-term disability

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.

This is our target base range for this position. However, we are always looking for top talent. We scale pay based on the specific skills and background you bring. If your proven track record commands a higher package, we still want to hear from you.

Pay Transparency

$39.02 - $39.02 USD

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By typing my name below, I understand that if I am hired, my employment may be terminated with or without cause or notice, at any time, at either my option or that of the Company. I understand that no management representative has any authority to enter into any agreement for continuing employment for any specific period of time or which is contrary to the foregoing and that any such agreement must be in writing and signed by the Company President. I give the Company permission to contact all or any of my previous employers and references and authorize them to disclose any information the Company may request in the course of its investigation of this application for employment, and I hereby release the Company and such references and prior employers from any and all liability with respect to such disclosures. After a tentative offer of employment has been made, if requested by the Company, I agree to take a job-related medical examination at no personal expense and authorize the examining physician to disclose the findings to the Company. I understand that any offer of employment is conditioned upon receipt of satisfactory references and satisfactory completion of any such job-related medical examination. I also understand that I may be requested now or at any subsequent time during my employment with the Company to submit to drug and/or alcohol tests, at the Company’s expense. I understand that if I refuse to take the test, my employment may be terminated immediately. I have provided truthful and complete responses to all inquiries in the application and authorize the Company to investigate all statements contained in the application. I understand that the discovery of any falsification or omission constitutes grounds for immediate dismissal or refusal to hire. If employed, I will abide by the Company’s rules and regulations, which I understand are subject to change by the Company.

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Heavy Highway & Material Processing Technician

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