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Enterprise Monitoring and Tools Engineer

Washington, DC 20004

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

  1. You will provide first-class customer service and value for our fans.
  2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. You will innovate. We are nimble and first to market. We are not averse to risk.
  7. You will have fun. We are in the business of happiness.

Position Overview: The Enterprise Monitoring and Tools Engineer is responsible for establishing and maintaining the enterprise monitoring environment including tools for cybersecurity including installation, maintenance, and enhancements. This role will also be responsible for process development, organizational change, and deployment/optimization of tools and technologies to proactively prevent production issues.

Are you a strong teammate who is experienced in providing solid technological support? We'd love to hear from you!

Responsibilities:

  • Take ownership and provide support to third party applications that support MSE’s technology systems and processes. Collaborate with different departments to support the infrastructure and applications.
  • Serve as the expert for monitoring standards and standard methodologies for on-prem and cloud environments.
  • Develop, implement, and optimize processes within the MSE technology environment.
  • Be responsible for the integration and continuous improvement of monitoring and cybersecurity technologies to ensure proactive detection and alerting to improve uptime.
  • Serve as tier 3 resource for operations team on critical issues for tools and processes on prem and public cloud.
  • Document tools and processes and train tier1/tier2 resources to manage the tools deployed.
  • Systems monitoring related functional analysis, developing monitoring functional specifications, requirements definition, data mapping, function mapping, setting of configurations, integrations with other tools, prototyping, and testing for complex systems monitoring.
  • Translate broad project scope and goals into detailed work plan with tasks, accountabilities, dependencies, landmarks, and timelines. Monitor project plans to ensure progress.
  • Analyze and deploy database change scripts provided by third party vendors and/or internal development staff. Perform application upgrades as delivered.
  • Take ownership of applications such as ServiceNow, SolarWinds, Crowdstrike, Zscaler, NetScout, and other performance monitoring tools.
  • Support the day-to-day performance tuning for video and audio broadcast applications.
  • Solve application issues, performance issues, and coordinate with application owners and vendors to find the solutions.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor's degree or equivalent experience in computer engineering/science or related field preferred.
  • 7+ years of hands-on performance monitoring tools including development and administration responsibilities.
  • 5+ years of application support and problem solving.
  • 5+ years cybersecurity experience preferred.
  • Outstanding interpersonal skills, written and verbal communication skills, and creative writing ability. Able to work effectively with staff at all levels.
  • Strong public speaking and presentation skills. Ability to project professionalism over the phone and in person.
  • Ability to work independently and in a team environment.
  • Ability to pay attention to detail and be organized; able to balance and prioritize tasks in a dynamic, fast-paced environment.
  • Commitment to “internal client” and customer service principles.
  • Willingness to take initiative and to follow through on projects.

Technical Skills:

  • 2+ years of experience designing and administering tool(s) specific to availability and performance monitoring of infrastructure and applications on an enterprise level (e.g., SCCM, Splunk, Zscaler, SolarWinds, Panorama, CloudVision or AppDynamics).
  • Scripting/coding with one or more of the following: PowerShell, .NET, Java, SQL, Python and/or other language.
  • Experience with different SQL version 2012 to 2019 and in-depth understanding of SQL Server clustering, Always-On and virtualization.
  • Solid experience implementing and developing API layers, Scripting (Windows).
  • Ability to review and understand the Application error logs and windows error logs.
  • Familiar with Cloud technologies Azure or AWS.
  • In-depth experience with API frameworks.
  • Experience with configuration management tools such as Ansible or similar.
  • General understanding of network protocols, security principles, and standard methodologies.
  • Validated in-depth knowledge of performance testing methodologies, standard practices, and performance monitoring techniques.
  • Working experience with SNMP V2 and V3, traps, OID’s and MIB’s.
  • Solid understanding of documenting technical standards and procedures.
  • Solid experience with SQL Servers 2012,1014,2016 and 2019.
  • Experience with SQL specific tools such as Idera Diagnostics Manager, Spotlight, Redgate.
  • Experience with reporting Tools – SSRS, BI.
  • Experience with data warehouse concepts and processes.

Pay Range: $120-145k USD.

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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