Lieutenant, Special Police Officer

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

1. You will provide first-class customer service and value for our fans.
2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
6. You will innovate. We are nimble and first to market. We are not averse to risk.
7. You will have fun. We are in the business of happiness.

Position Overview: The Lieutenant, Special Police Officer (SPO) is responsible for the supervision of security staff assigned to their shift and for maintaining orderly and professional shift operations to protect the safety of employees, guests, and property at the Capital One Arena.

Are you an experienced security or law enforcement officer who is hardworking and passionate about safety? We would love to hear from you!

Responsibilities:

• Supervise and support the SPOs assigned to your shift, ensuring operational standards and department policies are met in a timely and professional manner.
• Provide coaching and performance appraisals to staff under your supervision.
• Conduct periodic check-ins with shift officers to offer feedback on performance and support their development and growth.
• Identify, recommend, and implement process improvements that increase efficiency and work output.
• Establish and maintain a positive working environment to promote strong employee engagement.
• Assist in recruiting efforts, including reviewing, scheduling, and interviewing qualified candidates, to fill vacancies in a timely manner.
• Assist in developing and reviewing department policies and procedures.
• Assist with the scheduling & timekeeping functions of officers on your shift, including but not limited to, approving overtime, shift swaps requests, and backfilling callouts.
• Coordinate shift security personnel assignments, including break times, lunches, and additional duties as needed.
• Conduct post inspections with officers assigned to shift to ensure standards are being met.
• Respond to and resolve matters that raise to supervisory level.
• Provide leadership and direction to officers on shift while ensuring applicable policies, procedures, and directives are followed by officers under your command.
• Conduct uniform inspections to ensure standards are met.
• Conduct shift roll call briefing to review deployment and brief on noteworthy events and daily reminders.
• Develop and implement shift deployment and supervise shift rotations.
• Review incident reports for accuracy and completeness.
• Ensure the safety and security of all MSE assets, staff, and visitors.
• Patrol interior and exterior premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
• Detain individuals, based on probable cause for an offense committed in their presence, or in the aid of a police officer, SPO, or other persons authorized to make arrests.
• Monitor all access control and CCTV systems throughout the building from Security Control.
• Monitor and authorize entrance/departure of employees, visitors, and other persons and maintain security of premises.
• Prevent unauthorized personnel from entering restricted areas, respond to alarms, and investigate disturbances.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Interact in a professional manner with every department within MSE.
• Other duties as assigned.

Minimum Qualifications:

• Associate's Degree or equivalent experience; 2+ years of security, law enforcement, or military experience may be substituted for education.
• Acquire and maintain an active DC Special Police Officer License issued by Metropolitan Police Department, Security Office Management Branch within two (2) months of hire.
• Successfully complete an 80-hour SPO training course.
• Maintain First Aid, CPR, and AED certifications.
• Comfortable working in a variety of environments and conditions including around loud noises, strobe lights, heat, cold, rain, wind, and dust.
• Ability to stand, walk, and sit for extended periods of time.
• Strong interpersonal, written, and verbal communication skills for the purpose of public interaction and report writing.
• Availability to work 40 hours per week and for on-call assignments as needed.
• Flexibility to work evenings, weekends, and holidays as needed.

Pay Range: $26.92-27.85 USD/hour.

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.