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Game Night Staff: Marketing Brand Ambassador (Part-Time/Seasonal)

Washington, DC 20004

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

  1. You will provide first-class customer service and value for our fans.
  2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. You will innovate. We are nimble and first to market. We are not averse to risk.
  7. You will have fun. We are in the business of happiness.

Position Overview: The Mystics Marketing Brand Ambassador is essential in helping deliver unforgettable fan experiences and building brand loyalty among the fan base. This role is vital to creating a welcoming and energetic atmosphere on game days, and representing the Washington Mystics brand at special events, sponsor activations, community gatherings, and festivals. This team is dedicated to elevating the Mystics brand and setting a gold standard for fan engagement across all events and activations.

Are you eager to learn with excellent customer service skills and a positive demeanor? We'd love to hear from you!

Responsibilities:

  • Work with the Fan Experience Manager to deliver an exceptional and memorable driveway-to-driveway experience for fans attending Mystics home games.
  • Help bring theme nights to life inside the arena and at auxiliary locations. Ensure smooth execution of pre-game and post-game activations, including setup, operation, and breakdown.
  • Provide exceptional customer service to all arena guests. Facilitate fan engagement moments on game days such as in-seat visits, mascot visits, and “surprise and delight” moments.
  • Ensure smooth game day operations by setting up and dismantling marketing elements such as concourse activations, marketing signage, hospitality areas, and fan spaces. Must also help maintain organization and cleanliness of the marketing storage areas.
  • Distribute fan giveaways and manage on-site promotions while creating positive fan interactions.
  • Capture and document key marketing activations and fan experiences through photography contributing to marketing recaps.
  • Assist the Mystics Fan Development team at community events helping drive lead generation and execution of WNBA league initiatives within the Mystics market territory.
  • Assist in grassroots marketing initiatives by setting up and dismantling Mystics brand activations at large-scale community events. Support local awareness campaigns through “guerrilla” marketing techniques such as posters, street decals, and schedule tear pads.
  • Participate in ongoing training and support new hire onboarding through peer mentorship and in-arena orientation. Gain expertise in brand values, game day operations, and fan engagement standard processes.
  • Support marketing team during the final months of the NBA G League Capital City Go-Go season (Feb-March).
  • Other duties as assigned.

Minimum Qualifications:

  • Minimum 18 years of age with a valid drivers’ license.
  • Ability to travel frequently, within the DMV area with own vehicle transportation.
  • Flexibility to work evenings and weekends as Washington Mystics/Capital City Go-Go game schedule dictates.
  • Must be available from March 2025 to October 2025 (WNBA season) and committed to working all Washington Mystics home games from May to September 2025. Additionally, availability is required for at least 80% of the Capital City Go-Go season (November through March) and participation in 2-3 community events per month.
  • Experience working in marketing/events/operations or with a marketing street team a plus.
  • Organized and able to prioritize work and problem solve in a dynamic, fast-paced environment.
  • Customer-service oriented, hardworking, collaborative teammate who is detail and results driven.
  • Ability to regularly stand, sit, walk, reach, stoop, kneel, crouch or crawl, and communicate effectively with others.
  • Ability to lift and carry up to 50 pounds.
  • Ability to maintain confidential and/or proprietary information.
  • Ability to think creatively and propose creative solutions.
  • Effective interpersonal and verbal communication skills with internal and external customers.

Pay Rate: $17.50 USD/hour.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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