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Enterprise Monitoring and Tools Engineer

Washington, DC 20004

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

  1. You will provide first-class customer service and value for our fans.
  2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. You will innovate. We are nimble and first to market. We are not averse to risk.
  7. You will have fun. We are in the business of happiness.

Position Overview: The Enterprise Monitoring and Tools Engineer is responsible for establishing and maintaining the enterprise monitoring environment, including tools used to support cybersecurity, infrastructure, and application performance. This role will focus on installation, maintenance, integration, and optimization of monitoring technologies to proactively detect and prevent issues. A key part of the role will involve expanding and administering Splunk as a core monitoring and alerting platform.

Are you a collaborative, solutions oriented engineer with a passion for operational excellence? We’d love to hear from you!

Responsibilities:

  • Support and maintain third-party applications and monitoring tools that underpin MSE’s technology infrastructure.
  • Act as a domain expert for enterprise monitoring standards and practices across on-prem and cloud environments.
  • Lead administration and ongoing optimization of Splunk, including data onboarding, dashboard creation, and alerting strategies.
  • Develop and implement monitoring processes to enhance system reliability and operational visibility.
  • Collaborate with infrastructure, cybersecurity, and application teams to ensure effective monitoring coverage and proactive issue detection.
  • Serve as a Tier 3 partner concern point for tool-related issues and monitoring incidents.
  • Document tools, processes, and configurations while training Tier 1 and Tier 2 resources to support them.
  • Lead integration and continuous improvement efforts for monitoring technologies, focusing on performance, security, and availability.
  • Support tools such as ServiceNow, SolarWinds, Crowdstrike, Zscaler, NetScout, and others.
  • Assist with performance tuning and monitoring for video and audio broadcast systems.
  • Participate in vendor coordination, upgrades, and issue resolution.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree in Computer Science, Engineering, or related field preferred.
  • 7+ years of experience in enterprise systems monitoring, observability, and tooling.
  • 3+ years of hands-on experience administering and scaling Splunk environments.
  • 5+ years supporting critical applications and solving performance issues.
  • Excellent problem solving skills with the ability to dig into technical details.
  • Outstanding interpersonal, communication skills, and documentation skills.
  • Ability to lead tool initiatives independently and multi-functionally.
  • Customer service mentality and ability to translate technical monitoring solutions into business impact.
  • Strong organizational and time management skills in a dynamic, fast-paced environment.

Technical Skills:

  • Expertise in Splunk administration including indexer and forwarder configuration, data onboarding, search optimization, alerting, and dashboard/report development.
  • Familiarity with Splunk Enterprise Security (ES) or ITSI modules is a plus.
  • 2+ years of experience with availability and performance monitoring tools at the enterprise level (e.g., SolarWinds, Zscaler, NetScout, AppDynamics).
  • Scripting or automation experience using PowerShell, Python, or similar.
  • Experience with cloud platforms (Azure, AWS) and monitoring cloud-native services.
  • General understanding of SNMP v2/v3, traps, OIDs, and MIBs.
  • Familiarity with API integrations and frameworks, including building or consuming APIs for data collection.
  • Experience with configuration management tools such as Ansible or similar.
  • Ability to interpret and analyze application logs, Windows logs, and system performance data.
  • Solid understanding of network protocols, cybersecurity principles, and monitoring standard processes.
  • Experience with tools like ServiceNow, Crowdstrike, and other security/performance monitoring solutions.
  • Solid ability to detail technical standards, workflows, and problem solving procedures.

Pay Range: $120-140k USD.

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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