Game Night Staff: Event Operations Assistant

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

1. You will provide first-class customer service and value for our fans.
2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
6. You will innovate. We are nimble and first to market. We are not averse to risk.
7. You will have fun. We are in the business of happiness.

Position Overview: Event Operations Assistant supports arena management by implementing various event responsibilities for all EagleBank Arena events. This position will work closely with Event Management to ensure that events run smoothly and that event staff are prepared to be successful and empowered in their positions. You will assist in carrying out Arena rules and regulations, maintaining order, ensuring safety of all Team Members and guests, and providing the highest quality of guest service to the Arena’s tenants, staff, and ticket holders. This is a part-time position.

Are you a passionate, hardworking, well-organized individual?! We would love to hear from you!

Responsibilities:

• Assist during events with ADA Escorts, Ticket Taking, Guest Services, as needed.
• Assist in handling complaints, disturbances, or other patron related issues.
• Train, post, and enforce MSE Rules and Regulations.
• Prepare event signage and notes.
• Prepare event recap report and other post-show wrap up duties.
• Schedule usher breaks, and relieve ushers as needed.
• Serve as an escalation point for patron disputes, and provide guest recovery services as needed
• Shadow managers, as available, during events to learn firsthand event knowledge.
• Assist with monthly staffing numbers schedule.
• Perform all other duties as assigned.

Minimum Qualifications:

• Associate degree, bachelor’s degree, or similar experience preferred.
• One year of arena support or related experience.
• Ability to exercise discretion when working with confidential information.
• Good interpersonal and communication skills.
• Ability to communicate effectively with management, peers, and direct reports.
• Bilingual and multi-lingual applicants are strongly encouraged to apply.
• Must be able to multitask in a fast-paced environment.
• Ability to work independently and in a team environment.
• Ability to make quick decisions on the spot, when necessary.
• Knowledge of Microsoft Office applications and social media.
• Flexibility to work evenings, weekends, and holidays as needed based on event schedule.

Pay Range: $15.00 - $16.00/hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.