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Event Staff: Guest Experience (Part-Time/Seasonal)

Washington, DC

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

  1. You will provide first-class customer service and value for our fans.
  2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. You will innovate. We are nimble and first to market. We are not averse to risk.
  7. You will have fun. We are in the business of happiness.

 

Position Overview:

As a Guest Experience Event Staff member, you will be responsible for delivering exceptional customer service and ensuring a safe, welcoming, and enjoyable experience for all guests. You will play a vital role in creating Monumental Memories by maintaining a proactive presence throughout the arena and assisting with guest needs.

Are you enthusiastic, motivated, and energetic seeking to work in a fun, team-oriented, fast-paced environment?! We'd love to hear from you!

Key Responsibilities:

  • Greet all guests in a pleasant and professional manner as they enter the arena. Provide accurate building/arena information as needed.
  • Proactively supervise assigned areas to ensure guest safety and wellbeing.
  • Carry out arena policies courteously and consistently.
  • Maintain cleanliness and report any hazards, damage, or spills in seating areas.
  • Address and resolve guest concerns including seating issues, complaints, or disputes; escalate as needed.
  • Validate tickets and provide access guidance to guests, including those with accessibility or sensory needs.
  • Control access to restricted areas by checking credentials and verifying authorization.
  • Ensure all aisles, walkways, and portals remain clear; maintain closed curtains when required.
  • Use handheld communication devices to report incidents and complete accurate, timely incident reports.
  • Respond to guest injuries or illnesses and assist with emergency procedures.
  • Observe and implement “stop in play” rules during home games.
  • Support event operations by setting up or relocating equipment (e.g., tables, chairs, signage, stanchions).
  • Perform other duties as assigned based on event needs.

Qualifications:

  • Must be available for at least 65% of scheduled events per month, including nights, weekends, and holidays.
  • High school diploma or equivalent.
  • At least 6 months of relevant customer/guest service experience preferred.
  • Strong interpersonal and verbal communication skills.
  • Ability to remain professional, composed, and proactive in high-pressure or fast-paced environments.
  • Access to reliable transportation.
  • Requires prolonged standing, walking and stair climbing to access full range of the arena.
  • Ability to lift and/or move up to 20 pounds unassisted.
  • Flexibility to work flexible shifts (typically 4–6 hours).

Salary: $20.55 USD/hour

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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