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Coordinator, Member Events

Washington, DC 20004

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

  1. You will provide first-class customer service and value for our fans.
  2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. You will innovate. We are nimble and first to market. We are not averse to risk.
  7. You will have fun. We are in the business of happiness.

Position Overview: The Coordinator, Member Events is responsible for the planning and management of Member Events and Experiences for the WNBA Washington Mystics. This role leads the event communication, management, and coordination across our organization to deliver best-in-class experiences and is a key contributor to our customer service and Member retention efforts.

Do you have a passion for sports and building a career in sports sales? Apply today! We'd love to hear from you!

Responsibilities:

  • Manage assigned membership accounts book of business, while selling upgrades, add-ons, and referrals.
  • Coordinate the planning of each Member Exclusive event, including securing venues, retaining vendors, handling event invitations, RSVPs, and event execution.
  • Lead project planning efforts, including developing timelines, defining key results, and managing event budgets.
  • Coordinate Member meet-up planning; including ideation, outreach to partners/vendors, event invitations and RSVPs, fee collection and overall event execution.
  • Oversee the Member Perk program including management of Perk Platform and opt-in process, as well as post-selection confirmations.
  • Track and manage the post-experience survey process as well as delivery of any experience photos.
  • Handle project plans, project updates with weekly status reports, management of financial transactions and event budgets.
  • Coordinate across the business team including Marketing, Game Presentation, Venue Operations, Player Relations, etc.
  • Respond to all incoming phone calls and emails on items such as member benefit questions, game night questions, and overall Member Account needs.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree or equivalent combination of education and sales experience.
  • 1+ year of ticket sales and event management experience preferred with a pro or college sports team.
  • Excellent interpersonal, written, and verbal communication skills.
  • Ability to multi-task and balance numerous business relationships in a professional manner.
  • Passionate about building a sales career in the sports industry.
  • Flexibility to work evenings, weekends and holidays.
  • Proficiency with computers and MS Office programs.
  • Experience with Salesforce is preferred, but not required.

Pay Range: $20/hour USD

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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