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Senior Manager, Business Operations

Washington, DC 20004

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

  1. You will provide first-class customer service and value for our fans.
  2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. You will innovate. We are nimble and first to market. We are not averse to risk.
  7. You will have fun. We are in the business of happiness.

Position Overview:

The Senior Manager, Business Operations is responsible for driving revenue growth by designing, managing, and optimizing a year-round calendar of sales events, lead-generation initiatives, and promotional moments to drive business development efforts. This position will support our key business leaders with a wide range of transformation efforts with the intention of growing revenue through the Business Operations team.

Are you a strategic operations leader who thrives in fast-paced environments, loves building scalable processes, and knows how to turn ideas into revenue-driving action? Apply today! We'd love to hear from you!

Responsibilities:

  • Build and maintain a comprehensive 12-month sales activity and event calendar aligned to all transformation revenue initiatives, and key business objectives.
  • Prepare CEO/CMO level presentations for Business Operations leadership for potential prospects supporting revenue initiatives.
  • Schedule meetings and appointments for C-Suite executive decision makers expecting a minimum of 150 connections weekly.
  • Collaborate to design and implement lead-generation strategies tied to events, promotions, and campaigns.
  • Partner with internal Sales and Marketing teams to define lead targets, capture methods, and follow-up workflows.
  • Assist in tracking lead performance from acquisition through conversion, finding opportunities to improve quality and volume.
  • Analyze sales event performance, lead conversion rates, and return on investment across channels.
  • Align promotional calendars with broader organizational initiatives and brand priorities.
  • Support sales teams with data, timelines, and tools to support new business announcements.
  • Support on Business Operations transformation projects including development of customer leads and platforms, while collaborating with internal stakeholders and agency partners on deliverables in support of the project.
  • Work scheduled events to develop strong client relationships and to ensure events run smoothly.
  • Work with project collaborators (Architect, Owners Rep, General Contractor) and assigned agencies on Arts, Sponsorship, Team/Community, and Fan Experience integration projects within the new venue to drive new revenue opportunities.
  • Support leadership in managing development for new venue related products.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree or equivalent experience in Business, Marketing, or related field.
  • 5+ years of work experience in related field.
  • Proficiency in Microsoft Office products.
  • Experience working within a sports organization is a plus.
  • Ability to provide clear creative direction, timely and helpful feedback to improve creative processes to keep work on budget and schedule.
  • Excellent organizational, communication and interpersonal skills.
  • Strong attention to detail.
  • Ability to prioritize and solve problems.
  • Flexibility to work evenings, weekends, and holidays as needed.

Pay Range: $80k-90k USD.

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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