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Manager, Group Sales

Washington, DC 20004

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

  1. You will provide first-class customer service and value for our fans.
  2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. You will innovate. We are nimble and first to market. We are not averse to risk.
  7. You will have fun. We are in the business of happiness.

Position Overview:

The Manager, Group Sales is responsible for the sales and service of all ticket products for the NBA G-League Capital City Go-Go, playing at the CareFirst Arena in Congress Heights, Washington, DC.

Do you possess an optimistic team-first demeanor and are looking to gain experience in sports industry sales? We'd love to hear from you!

Responsibilities:

  • Increase ticket sales and ticket sales revenue for the Capital City Go-Go, through telemarketing, email marketing, face-to-face presentations and creative social media communications.
  • Use enthusiastic tactics to build new sales opportunities and develop prospects by calling on self-generated leads as well as provided sales campaigns.
  • Consistently achieve or exceed performance metrics and weekly sales activity.
  • Strategically prospect new group sales opportunities and collaborate with teammates to design new Theme Nights.
  • Enter all pertinent prospect and customer information into Salesforce CRM for efficient reporting and effective pipeline management.
  • Demonstrate professionalism in all interactions daily (e.g. strong social skills, positivity, timely and professional follow-through, willingness to new ideas and suggestions).
  • On-site Ticket Sales Manager for all Capital City Go-Go games.
  • Responsible for the execution of all ticket activations and fan experiences.
  • Upsell Opportunities- ability to upsell prospects into a Full-Menu of Ticket products for the Washington Wizards.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree required.
  • Excellent interpersonal, written, and verbal communication skills.
  • Willingness to learn in a fast-paced environment.
  • 1-2 Years of Sales Experience including telemarketing and pipeline management experience.
  • Ability to make 40+ outbound calls daily.
  • Ability to work flexible hours, including but not limited to evenings, weekends, and holidays.
  • Strong work ethic and a desire to build a career in professional sports.

Pay Rate: $19.85 USD/hour.

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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