Back to jobs

Senior Data Science Manager, Operations

Cardiff, London or Remote (UK)

šŸš€ Weā€™re on a mission to make money work for everyone.

Weā€™re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

Weā€™re not about selling products - we want to solve problems and change lives through Monzo ā¤ļø

Hear from our team about what it's like working at Monzo āœØ

 

šŸ“London | UK remote | šŸ’° Ā£110,000 to Ā£130,000 + Stock Options + Benefits

| Hear from the team

About us: 

Weā€™re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.

About our Data Science Team:

We're looking for a Senior Data Science Manager within our Operations team to help build world class service for the bank of the future. As a key leader, you will take ownership of all data-related aspects of our end-to-end view of supply and demand within Operations. You will play a critical role in shaping and supporting how we think about forecasting, real-time routing strategy, and our workforce management. Additionally, you will oversee our foundational data platforms, identifying and driving opportunities to enhance our current capabilities. Your expertise will be pivotal in allowing us to scale our workforce into new markets and working with partners internally and externally to ensure we can design and build a first class system to meet our customersā€™ needs.

At Monzo, we're building a bank that is fair, transparent and a delight to use. Weā€™re growing extremely fast and have over 10 million customers in the UK, with over 200,000 new people joining every month. Weā€™ve built a product that people love and more than 80% of our growth comes from word of mouth and referrals. 

This is a great opportunity to shape the future direction of how we serve our customers, enabling data to ensure we can provide a world class efficient service for all of Monzos customers, as we lay the foundations to build a best in class analytics function. Youā€™ll work closely within our Operations Collective with product and engineering teams to build out our forecasting and routing systems, while partnering with our core operations team to enable a fast and agile workforce.

We have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. 

 

As part of this role youā€™ll:

  • Lead our forecasting approach to understand customer problems and how this scales with customer growth and product adoption
  • Lead our real-time routing approaches, weighing off complexity and impact to understand how we react to demand with our workforce
  • Responsibility of the improvement and maintenance of our forecasting accuracy metrics, routing metrics, and operations performance metrics
  • Building our analytics roadmap, thinking short term and long term in partnership with a cross functional team inclusive of machine learning engineers, analytics engineers, data analysts and data scientists
  • Build close relationships with the senior Operations leadership, informing and aligning on strategy whilst also promoting visibility of the performance of our predictive models
  • Lead your team to democratise data across Operations, specifically training and upskilling Operations managers and enable self-serve data products
  • Be a key leader in building a discipline of exceptional data scientists working on making Monzo world class at tackling operations problems
  • Have the opportunity to manage exceptional Data Scientists and help their career progression and development

 

You should apply if:

  • You have multiple years of experience in Operations data, with 3 or more years working in Senior or Lead positions within Data Science or Analytics - (bonus if you have a background in operations research or experience in queuing theory)
  • You consider yourself an empathetic leader and have experience managing data scientists and you really enjoy that part of the job
  • Youā€™re as comfortable getting hands-on as well as taking a step back and thinking strategically and proactively identifying opportunities
  • You have both technical and non-technical experience working together and collaborating with senior business partners and product teams
  • You are able to communicate complex information in a clear and relatable way.
  • You're familiar with using a variety of Data Science tools (from business intelligence, advanced forecasting, experimentation and causal inference through to machine learning), and coding languages (Python and SQL). You know when to pick the right tool, and can help others do the same
  • You have experience working on a product analytics role and have conducted large scale A/B experiments
  • Youā€™ve worked closely with machine learning teams and have a good understanding of how machine learning can be applied to Operations

 

The Interview Process:

Our interview process involves 3 main stages. We promise not to ask you any brain teasers or trick questions!

  • 30 minute recruiter call 
  • 45 minute call with hiring manager 
  • 3 x 1-hour video calls with various team members

Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you 

do have any specific questions ahead of this please contact us on tech-hiring@monzo.com

Whatā€™s in it for you:

šŸ’° Ā£110,000 to Ā£130,000 + Stock Options + Benefits

āœˆļø We can help you relocate to the UK 

āœ… We can sponsor visas

šŸ“This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

ā° We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

šŸ“šLearning budget of Ā£1,000 a year for books, training courses and conferences

āž•And much more, see our full list of benefits here

If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.

#LI-NB2  #LI-Remote

Equal opportunities for everyone

Diversity and inclusion are a priority for us and weā€™re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, weā€™re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

Weā€™re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage šŸ˜Š

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Select...

A US Person is defined as someone who:

  • was born in the United States (US)
  • has at least 1 parent who was born in the US
  • is a naturalised citizen of the US
  • is a green card holder
  • is a US tax resident
Select...

We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor.

Select...

šŸ‘¤ Identity survey

Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. 

Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

  • Voluntary. And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not.
  • Anonymous to Monzo. We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process.

For more information on how we'll use this data, please read our candidate privacy notice.

By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us.

Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Monzoā€™s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Laborā€™s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your ā€œmajor life activities.ā€ If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinsonā€™s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.