Back to jobs
New

Senior Financial Crime Operations Manager

Cardiff, London or Remote (UK)

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

 

📍London, Cardiff Or UK Remote | 💰Framework £65,000 - £80,000 + Benefits | 🚀 Check out our Career Launchpad.

We’re looking for an experienced Financial Crime Senior Operations Manager to join the Monzo journey and lead part of our Financial Crime Operations. You will join an exciting brand, with an exciting mission and you will have the opportunity to build your function to help us achieve it.

In Financial Crime Customer Operations we protect Monzo, our customers, and wider society from financial crime, to help Monzo achieve its mission of making money work for everyone. We believe that our Financial Crime COps are best placed to deliver this when they have a holistic understanding of financial crime tasks and typologies. This means that we tackle all types of financial crime as one financial crime team, working together to address money laundering, sanctions breaches, terrorist financing, bribery, corruption, tax evasion, and more. To facilitate this, you’ll have the opportunity to lead teams working across these typologies.

Every person in our team cares deeply about their work and the impact that it can have on Monzo and our customers. We work in teams of around 12 people, with each team completing a specific type of work - for example, PEP screening, while others have a more diverse set of skills.

Each team manager supports and coordinates the work of their investigators, and is in turn led by an Operations Manager. You’ll directly manage at least one Operations Manager, and you’ll be helping them and their teams to achieve their professional development goals and deliver on our financial crime goals.

⭐ What you’ll be working on

You’ll organise the people around you, be a point of escalation, and take appropriate action whenever you see a problem coming - whether it’s a service challenge, a risk associated with a financial crime task, or an urgent personal issue. You’ll listen to your people, guide them through the challenges associated with scaling a company like Monzo, celebrate their every success, and drive the right outcomes for our customers and Monzo.

As you’d expect, you’ll also have responsibility for some disciplinary and grievance matters, and work closely with your colleagues in other Operations teams and the People team to make sure that we apply these policies fairly and consistently.

You’ll be a direct report of our Financial Crime Operations Director, and be part of their leadership team.

🔑You’ll play a key role by…

  • Instilling a high performance culture focused on the completion of accurate, efficient work, and risk-awareness, in a team that needs to be laser-focused on both the customer experience and the safety of the bank
  • Being fully accountable for the performance and outputs of your function, ensuring we meet what is expected of us by our customers and policies.
  • Constantly thinking about the skills that our financial crime operations teams need, and making sure that our people have the knowledge required to do the job to the highest standard 
  • Being an effective advocate and communicator of change
  • Supporting the rest of the leadership team in critically assessing our current processes, aiming for continuous improvement
  • Helping us become an exceptional place to work for the ambitious, highly-motivated investigators that we hire

🤩We’d love to hear from you if…

  • You have significant experience leading teams working in financial crime or fraud, and are a recognised leader across the industry in one or more of these disciplines
  • You’ve led successful, highly skilled teams to achieve their goals and have an empathetic leadership style
  • You’re as comfortable working 1:1 as communicating with large groups
  • You empower your people to find solutions themselves
  • You can motivate teams working on ongoing operational work
  • You are very hands-on and solve problems when you spot them
  • What we are doing at Monzo excites you!

⏳ This role will be advertised for 2 weeks. Applications close on Tuesday 29th October at 4pm.

🌈 The application journey has 4 key steps:

Application
Recruiter Call
Role Specific/Technical Interview
Leadership/Stakeholder

🙌What’s in it for you ..

💰Salary £65,000 - £80,000 

📍This role can be based remotely from anywhere within the UK

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

#LI-REMOTE #LI-DR



Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

A US Person is defined as someone who:

  • was born in the United States (US)
  • has at least 1 parent who was born in the US
  • is a naturalised citizen of the US
  • is a green card holder
  • is a US tax resident
Select...
Select...

We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor.

👤 Identity survey

Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. 

Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

  • Voluntary. And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not.
  • Anonymous to Monzo. We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process.

For more information on how we'll use this data, please read our candidate privacy notice.

By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us.

Select...
Select...
Select...
Select...
Select...
Select...