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Product Manager, Business Banking

London

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

 

📍London or Remote UK | 💰 £85,000 to £108,000  + Benefits | Product at Monzo

About Monzo: 

We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.

About Business Banking and the Visibility & Control Team:

Since its launch four years ago, Monzo Business Banking has been dedicated to delivering the very best of Monzo to small businesses. Today, it's an award-winning service, empowering over 500,000 businesses across the UK. In October, we opened our doors to bigger small businesses, ushering in the next phase of our mission to make money work for businesses.

The Visibility & Control team’s mission covers two areas. First, to help businesses understand their performance and manage their cash flow effectively by providing useful insights and dashboards. And second, to simplify financial admin, such as accounting, through smart integrations with other platforms.

As part of our growth, we’re building a second squad in this space and are looking for a Product Manager to support our ambitious plans and meet the ever-evolving needs of our business customers.

What you’ll be doing: 

  • You’ll lead a cross-functional team to design, build and grow products to support our business customers. You’ll do this by building a deep understanding of their needs, as well as what is and isn’t possible from commercial, regulatory, operational and technical perspectives. Using this to set a product strategy.
  • You’ll communicate effectively with people at all seniority levels. You’ll get people inspired by the product vision and you’ll share the right context with the right people at the right time.
  • You’ll lead planning processes and associated roadmap prioritisation to get your team working on the highest impact priorities that contribute to wider business goals. 
  • You’ll work iteratively and collaboratively with design, engineering, research, data science, product marketing, compliance and many others to refine your plan and execute against it effectively.

Your day-to-day   

  • Leading workshops with your team to hypothesise solutions to key customer pain points identified in research
  • Presenting your latest product strategy to stakeholders at Product Review and gathering feedback and challenge
  • Running research calls to better understand how customers run their businesses today, identifying where we’re uniquely placed to help make managing a business easier.
  • Researching and understanding market trends, industry best practices, and opportunities for Monzo to pursue
  • Breaking down a long-term strategy into clear goals and tracking progress against targets

You should apply if you:

  • Have extensive experience shipping successful, customer-centric digital products in a fast-growing company.
  • Are passionate about building products that delight customers while driving commercial success.
  • Start from first principles, having built products that tackle long-standing customer problems in innovative ways, breaking from industry norms.
  • Are data-driven, metrics-focused, and honest about your work’s performance, with a drive for continuous improvement.
  • Are creative and capable of teasing out novel ideas and solutions from your team.
  • Are comfortable collaborating across design, data, user research, marketing, and engineering disciplines.
  • Excel at working with diverse teams and perspectives, thoughtfully challenging and influencing those you work with.
  • Communicate clearly and persuasively to a range of audiences, structuring your messages effectively.
  • Are a fast learner who is humble, curious, and eager to develop yourself and others.
  • Are excited by what Monzo is building

The interview process:

Our interview process involves 4 main stages: 

  • Recruiter Call 
  • Initial Call with Hiring Manager 
  • Experience Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership.
  • Final chat with a member of our leadership team

Our average process takes around 5-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on tech-hiring@monzo.com

What’s in it for you:

💰 £85,000 to £108,000 depending on experience ➕ stock options & benefits 

✈️ We can help you relocate to the UK 

✅ We can sponsor visas 

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. 

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