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Employee Relations Advisor

Cardiff, London or Remote (UK)

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

 

📍Remote | 💰 £34,000 - £44,000 + Benefits | Hear from the team ✨ 

⭐Our People team

The Employee Relations Advisor (referred to as People Advisor internally), works in partnership with others in the People collective to create positive working relationships between Monzo and its people. They support managers to ensure they are skilled to manage various employee relations (ER) issues in their teams, in line with Monzo’s People Policies, applying consistency and fairness throughout.

🔑You’ll play a key role by...

  • Provide timely advice to managers to help them resolve ER issues fairly and consistently, in line with Monzo’s People policies and agreed service levels;
  • Ensure all formal ER cases are logged and managed accurately in the case management system;
  • Develop, communicate and implement Monzo-wide People policies and procedures, and ensure existing policies are fit for purpose and comply with all relevant legislation;
  • Proactively analyse and use People data to highlight trends and make suggestions to improve engagement and reduce risk;
  • Design, deliver and facilitate relevant ER training to managers;
  • Provide note-taking support in formal ER cases, where required;
  • Stay up-to-date with legislation changes and industry trends and make recommendations for change where required;
  • Support other tasks, projects or initiatives in the People collective, where required.

🤩We’d love to hear from you if…

  • You have experience in managing a high volume caseload of varied and complex ER cases , including sickness absence, disciplinary, grievance, performance and appeals. 
  • You have a detailed understanding of employment law and ER best practice;
  • You’re confident managing conflict and giving advice that others may disagree with;
  • You’re able to build strong, trusting relationships with multiple stakeholders at various levels of seniority;
  • You’re highly organised, able to multitask, and comfortable working with changing priorities;
  • You’re passionate about providing empathetic, kind people experiences even in the toughest of circumstances;
  • You love problem solving and getting to the root of problems in a fair, consistent, and timely manner;

It would also be great, but not essential, if you:

  • Have experience working in a fast-paced FinTech or Financial Services business;
  • Are CIPD qualified;
  • Have experience with Google Suite and Slack

🙌What’s in it for you

💰£34,000 - £44,000 ➕ share options.

📍This role can be based remotely anywhere in the UK, or our London or Cardiff office

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

  1. Application questions
  2. Recruiter call
  3. Role specific and Values interview

This process should take around 2-3 weeks, however due to festive holidays this may be longer - your schedule is really important to us, so we promise to be as flexible as possible! 

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

If you’d prefer to work part-time, please let us know and we'll make this happen if we can.

#LI-REMOTE #LI-DR



Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. 

Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

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