Senior Risk and Controls Manager, First Line Assurance

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍Cardiff, London or Remote (UK) | 💰£86,000 - £100,000 + Benefits 

⭐️ About our Risk & Control team:

We're looking for a senior leader to join Monzo’s ever growing, high performing Risk & Control team! The team provides support, advice and insight to our Accountable Executives in managing their risks. Relationships with them are owned by our Risk Partner teams. This role sits in our central Enablement function, responsible for providing data, systems, and insight to empower our Risk Partners. You’ll lead the Controls team of professionals who:

• manage a programme of controls effectiveness testing;
• provide advice on how to optimise our control suite to ensure that Monzo grows safely and that risks are managed as expected; and
• consistently deliver improved ways of monitoring Monzo’s control performance    

🔑 Your day-to-day   

• Lead on our programme to embed improved, risk-based controls monitoring across Monzo
• Lead on our initiative to consider the optimal operating model for controls testing and monitoring, considering how we can further improve the team’s service for its customers in a way that scales as Monzo grows
• Lead a team of specialists with good knowledge of Monzo, its ways of working and processes to provide excellent customer service to users of control monitoring outputs from across the 3 lines of defence
• Lead the team to deliver on its agreed control testing plans, reporting on findings to stakeholders and helping them to scope improvement activities (if applicable)
• Use your commercial awareness to help understand and solve controls-related problems with the greatest business impact
• Work with our Risk Data and Platform teams to improve the actionable insights from the team’s activities, driving a culture of control consciousness across Monzo

We’re looking for someone who cares deeply about understanding our business, customers and risks, who can communicate their findings clearly to business partners and can drive actions on top of insights.

🤩We’d love to hear from you if…

• What we’re doing here at Monzo excites you!
• You're impact driven and eager to have a really positive impact on the company, product, users and very importantly your colleagues as well
• You’re a strategic leader with experience of leading initiatives to improve adoption of technology and data solutions
• You have experience of leading a team of highly qualified specialists 
• You're commercially minded and can help to put controls into business perspective
• You’re as comfortable getting hands-on as taking a step back and thinking strategically
• You have a self-starter mindset; you proactively identify issues and opportunities and tackle them without being told to do so
• You're a team player whom your colleagues can rely on, able to build relationships with folks across our 3 lines of defence
• You have solid grounding risk and control processes 

The Interview Process 🌈

Our interview process involves three main stages: 

• Chat with a member of the hiring team
• Initial call with the hiring manager
• 2-part final stage interview (Technical & Behavioural) with members from the wider team

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on business-hiring@monzo.com 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo 🤖 You can read them here.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

🙌 What’s in it for you:

📍This role can be based in our London or Cardiff office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here

#MY-1 #LI-REMOTE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊