Product Operations Manager - Card Payments

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍London | 💰 Circa £60,000 + Benefits | Hear from the team ✨ 

As the Cards Operations Manager, you’ll play a crucial role in getting our iconic hot coral cards into the hands of customers quickly, seamlessly, and efficiently. You’ll oversee all aspects of the card fulfilment process in the UK and set the strategy for Monzo to do the same on a global scale as we expand internationally.

Collaborating closely with internal teams, suppliers, and logistics partners, you will manage and optimise all of our card fulfilment processes. You will also work with product teams, designers, and suppliers to develop and launch new card and packaging products, ensuring they are attractive, functional, accessible, and sustainable for our 10 million (and counting) customers, across personal and business banking.

In addition to managing the physical card supply chain, you’ll work with acquiring banks and merchants to ensure our cards are universally accepted, and to optimise transaction approval rates, ultimately ensuring a seamless, market-leading experience for our customers.

Responsibilities:

• Maintain and develop our card stock management system.
• Check and approve invoices against deliveries, ensuring accuracy and compliance with contract pricing.
• Define and implement a strategy to scale card production and fulfilment across Europe efficiently.
• Manage supplier performance including SLA adherence and quality control.
• Review accuracy of forecasts vs actual orders. Work with the data team to improve the accuracy of forecasting models.
• Collaborate with product, design, engineering teams, and suppliers to develop and launch new card and packaging products.
• Work with suppliers and the ESG (Environmental, Social, and Governance) team to improve the accuracy of supply chain emissions measurement. Identify opportunities for improvement and promote sustainability initiatives within the card issuing domain.
• Train and onboard new team members responsible for card stock management, ensuring a smooth transition of responsibilities.
• Stay up-to-date on industry trends and best practices in inventory management to drive continuous improvement in the card stock management process.
• Collaborate with cross-functional teams to identify and implement process improvements to improve efficiency and customer outcomes.
• Lead the selection process, negotiations, and onboarding of potential new suppliers.
• Be prepared to travel occasionally for supplier site visits and design on press sessions, and be in the office regularly for design review meetings.
• Ensure that all merchants accept our bank cards, coordinating with relevant teams to address any acceptance issues and facilitate smooth integration.
• Optimise transaction approval rates by identifying and addressing potential roadblocks or inefficiencies in authorization processes.

Skills & Qualifications:

• Proven experience in inventory management, preferably in a banking, retail, or e-commerce environment.
• Strong data, analytical, and problem-solving skills.
• Demonstrated diligence, attention to detail, and high accuracy in previous roles.
• Excellent communication and interpersonal skills to collaborate effectively with internal and external stakeholders.
• Ability to prioritise tasks and manage multiple projects simultaneously.
• Proficiency in inventory management/database software. 
  
  

  The interview process:

  Our interview process involves 3 main stages: 

  • Recruiter call
  • Initial call 
  • Full loop: 1 hour Technical Interview and 1 hour Behavioural Interview

  Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on business-hiring@monzo.com

   
  
  

  What’s in it for you:

  💰 circa £60,000 ➕ plus share options & benefits 

  📍This role is based in our London office. If you are not based in London, we're open to discuss this on a case by case basis.

  ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

  📚 Learning budget of £1,000 a year for books, training courses and conferences

  ➕ And much more, see our full list of benefits here

  #LI-TK1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊