Overnight Operations Manager

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

London/Cardiff/UK Remote | 💰£48,000 - £59,000 + annual allowance of £5004 + Benefits | Hear from the team ✨ This is a 12 months FTC. 

Shift patterns:

• Monday 3pm - 12am
• Tuesday 9pm - 6am
• Wednesday 9pm - 6am
• Thursday 9pm - 6am
• Friday 9pm - 6am (Saturday finish)

⭐ Our Personal Banking team

Our Personal Banking team is at the heart of Monzo. We’re here 24/7, making sure our customers get the help they need—whether that’s sorting an urgent payment, supporting someone through a tricky moment, or just making banking effortless. Our evening and night teams are the heroes keeping everything running smoothly while most of the world sleeps.

🔑 You’ll play a key role by...🌙🚀

As the Overnight Operations Manager, you’ll be a key leader in Monzo’s Personal Banking operation, ensuring that our customers get the support they need—no matter the time of day. Our evening and night teams play a crucial role in keeping Monzo running, and you’ll be at the helm, guiding your managers and their teams to success.

• Lead and develop a team of 6 Team Managers – Coaching and supporting them to bring out the best in their teams.
• Make key operational decisions in real-time – Balancing service levels, team wellbeing, and efficiency to deliver the best experience for customers.
• Own the performance of our overnight operation – Keeping an eye on the numbers, spotting trends, and driving improvements.
• Be a champion for the overnight team – Advocating for their needs, ensuring they’re engaged, supported, and set up for success.
• Drive operational excellence – Looking at processes, tools, and ways of working to make things slicker and smarter.
• Collaborate with stakeholders across Monzo – Partnering with workforce planning, risk, and other teams to ensure a smooth, efficient operation.
• Create a culture of learning and development – Helping Team Managers grow in their roles and build future leaders.
• Use data and insights to make better decisions – Spotting opportunities, identifying pain points, and making meaningful improvements.
• Ensure our customers feel supported, day or night – Maintaining the same high standards of service no matter the hour.
• Lead through change and uncertainty – Helping your teams stay focused and resilient in a fast-moving, ever-evolving environment.

🤩 We’d love to hear from you if…

• You’re an experienced people leader who’s managed leaders in a fast-paced, customer-focused environment.
• You thrive in high-energy, dynamic settings and love a challenge.
• You care deeply about people development, inclusion, and wellbeing—helping managers and their teams do their best work.
• You’re data-driven and comfortable making decisions based on insight.
• You’re passionate about creating the best banking experience for our customers, day or night.
• This is a critical leadership role in ensuring Monzo’s Personal Banking support is always-on, always-excellent, and always human. If you’re passionate about people, operations, and making a real difference—this role is for you. 🚀

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything thats listed just yet. Drop us your application, we’d love to hear from you!

🙌What’s in it for you

💰£48,000 - £59,000 ➕share options.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

#LI-REMOTE #LI-OH

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊