Senior User Researcher

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

London or UK Remote | 💰£75,000-£95,000 + Benefits | Hear from the team ✨

⭐Our User Research team..

We’re a team of 19 researchers embedded in collectives like Core Banking and Business Banking etc, collaborating closely with Product Design, Product Management, and Engineering teams. Led by Katherine Vaughan, our Director of Research. Research at Monzo is embedded into the Design org at Monzo. We are constantly growing and looking for amazing talent to join this highly impactful team.
You can find out more about how our design team thinks and operates by reading our Monzo Design blog. . 

🔑You’ll play a key role by...

• Moving the business towards demonstrably better customer outcomes in your product area.
• Having a tangible impact on your collective or squads' quarterly metrics and commercial outcomes.
• Identifying the biggest opportunities and prioritising your efforts towards them.
• Shaping the most impactful research questions your squads or collective need to answer to move towards customer and company goals.
• Choosing the most effective research method to provide actionable insights in the time available
• Planning and executing projects to a high standard, balancing pace, quality and breadth to have the most impact.
• Weaving quantitative and qualitative insights together to get as close as possible to the truth, whilst being clear on limitations
• Effectively sharing actionable user insights through clear written and verbal communications
• Making use of relationships you've built with peers in other disciplines to increase the impact your work can have
• Forming a robust and reliable point of view and sharing this with cross-discipline partners.

🤩 We’d love to hear from you if…

• You're passionate about making money work for everyone.
• You adapt your processes to changing circumstances and value getting feedback that challenges and improves your direction.
• You make connections between your work and others', using this to improve your work as you go
• You lean into challenging conversations, always with a focus on making things better.
• You're autonomous, but love working closely with peers in other disciplines.
• For every problem you see, you're able to think of multiple ways of addressing an issue, and the trade-offs they present.
• You consistently find opportunities to level-up your peers, through mentoring or giving feedback.
• You contribute to your team's culture, spot ways to improve processes, and proactively make them happen. 
• You've experience attracting and interviewing candidates, and as an onboarding buddy for new starters.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌What’s in it for you

💰£75,000-£95,000 ➕share options.

✈️ We’ll help you relocate to the UK. 

✅ We can sponsor your visa. 

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

• An introduction call with our recruiter Natalie (30 mins)
• A technical ‘research methods’ task interview with 2 of our Research leadership team (60 minutes)
• 2 x 45 minute interviews as part of the ‘final loop’

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to nataliehills@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

 #LI-NH1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊