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Chief of Staff, Design

London

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

 

📍London  | 💰£89,300 - £120,000 + Stock options + Benefits | Hear from the team ✨

⭐ Our Design team

We’re looking for a Chief of Staff to partner closely with our Chief Design Officer, to drive the impact that our talented Design team (Brand Design, Product Design, User Research) can have across the business, product, and brand. 

Whilst having a Design background is highly desirable, you’ll at least need to understand Design, and recognise its powerful value for Monzo, with an eye for style and quality. 

Your superpower will be in creating efficient processes, complex programme management, and crafting clear narratives through excellent communication, to align and elevate our Design efforts, partnering closely with peers in Marketing and Product.  

You’ll play a pivotal role in propelling our international expansion efforts by empowering our Chief Design Officer, and the wider Design org, amplifying overall effectiveness, and helping us achieve our strategic company goals. 

🔑 You’ll play a key role by…

Developing a system that creates (actionable) visibility of key work across our customer experience Making it easy for designers and researchers to share highlights of work, async and in person

    • Working with peers in Marketing and Product to create a system for effective collaboration on key priorities

Operationalising ways to deliver our magical brand with high efficiency, consistency and quality across the business

    • Improving our processes (or creating some) that enables designers to better work and think across squads and collectives, more focus on full customer lifecycle
    • Champion the scaling and adoption of the Monzo Design System, elevating its practicality and value across teams

Developing our design disciplines (Brand Design, Product Design, User Research)

    • Attracting world class talent
      • Ensuring we develop in an inclusive and diverse manner
    • Helping us scale globally and easily
      • Identifying gaps in our existing skill sets and how we could fill the gaps by developing people internally or hiring externally
      • Level up our onboarding documentation, progression frameworks, and other material to help the team grow
    • Retaining and elevating talent
      • Set rituals and mechanisms for developing craft and community in the design org

Chief of Design’s external and internal role and comms

    • Strategy for clear and consistent comms within design disciplines, across the tech org, with company leadership, and with key external stakeholders

🤩 We’d love to hear from you if…

  • You have strong experience in operationalising design processes to enhance efficiency, consistency, and quality, ideally in a rapidly evolving tech environment.
  • You’re adept at developing systems for cross-functional visibility, enabling seamless asynchronous and in-person sharing of insights and highlights.
  • Have a proven track record in developing and nurturing design disciplines such as Brand Design, Product Design, and User Research, with a core focus on delivering exceptional customer experiences.
  • You can demonstrate success in attracting, retaining, and elevating diverse talent, building an inclusive community that thrives on creativity and innovation.
  • Showcase a strategic vision for scaling design teams globally, including identifying and addressing skill gaps through internal development or strategic hiring.
  • Are experienced in crafting clear and consistent communication strategies, ensuring alignment and engagement with internal and external stakeholders.
  • You’re excited by the ambition of what we’re doing at Monzo and the challenges a growing Design organisation brings, especially as we now look to expand internationally.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌What’s in it for you

💰£89,300 - £120,000 ➕ share options.

📍This role will be predominantly based in our London office, but we're open some distributed working.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 Application journey key steps

  • Introduction call with a member of the hiring team
  • Initial call with the hiring manager
  • Experience interview(s)
  • Final round Leadership and Collaboration interview 

This process should take around 4-6 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

For more insight into Design at Monzo you can check out our Design blog posts 📝

We’ll close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out!

Linkedin Tags: #LI-MY1 #LI-REMOTE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. 

Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

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