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Team Manager, Financial Crime Overnight Team

Remote (UK)

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

 

📍UK Remote | 💰 £32,200 - £40,750 + an additional £5004 per annum / £417 per month allowance for overnight working + Stock Options + Benefits 


⭐Our Financial Crime Team:

Our Financial Crime team is at the heart of how we at Monzo protect our bank and protect our customers.

We are looking for night owls with extensive people management experience to support our Overnight team, working 12.30am - 9am, as they complete a diverse range of fraud and finacial crime tasks. This role is key to ensuring that we keep our customers safe no matter the time of day.

Our Overnight team is most effective when they have a holistic understanding of the threats that we need to prevent, which means that all financial crime and fraud work is tackled as one Overnight team with multi-skilled individuals. The ideal candidate for the Overnight Anti-Money Laundering Team Manager role should be ready to display a robust blend of Financial Crime expertise and proven leadership ability.

🔑You’ll play a key role by...

  • Managing the personal & professional development of approximately 11 Financial Crime Investigators
  • Fostering an empathetic, high-performance culture in the team
  • Providing technical coaching, feedback, and advice relating to financial crime tasks
  • Handling first-level technical escalations from Financial Crime Investigators
  • Analysing and driving improvement in team performance, and reporting relevant insights to your Operations Manager
  • Monitoring and maintaining service level adherence on the work completed by the team
  • Aggregating feedback from the team, and ensuring it’s passed on to inform business change
  • Communicating and embedding change within the team
  • Contributing to a strong control environment by minimising breaches and risk events
  • Reviewing complaints attributed to the team and identifying opportunities for improvement
  • Conducting job interviews for Financial Crime Investigators and contributing to hiring decisions
  • Chairing employee relations cases and making decisions consistent with Monzo’s values
  • Effectively drive a high level of team-wide engagement despite atypical working hours 

🤩We’d love to hear from you if…

  • You have recent experience conducting financial crime investigations in an operational setting with subject matter expertise 
  • You’re confident handling escalations and providing technical coaching and feedback relating to Financial Crime
  • You hold, or are actively working towards, the ICA International Advanced Certificate in Anti Money Laundering, or similar industry qualification
  • You have experience leading teams of people (this does not need to be in financial crime or fraud)
  • You are a clear and inspiring communicator, with excellent written and verbal English
  • You have an empathetic and supportive approach to leadership
  • You are great at prioritising problems and assessing risk in an operations environment
  • You have previous overnight work experience this is a plus - make sure to consider if & how overnight working will complement your lifestyle


Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that’s listed just yet. Drop us your application, we’d love to hear from you!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

🙌What’s in it for you

💰£32,300 - £40,750 ➕ share options.

🎂We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.

🏡This role is fully remote based role or can be based from our Cardiff Office.

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.


🌈 The application journey has 3 key steps

Application Stage
Recruiter Call
Interview

Please note you should submit your own application without help from other sources e.g Others/ChatGPT any applications whereby external support has been provided will be disqualified.  Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us via hiring@Monzo.com

Closing Date for Applications is Tuesday 21st October at 5pm.

#LI-DR #LI-Remote

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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