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Fraud Operations Analyst

Cardiff, London or Remote (UK)

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

 

📍London, Cardiff or UK Remote | 💰£37,400 - £47,300 + Benefits | Hear from the team ✨

⭐Our Fraud team

Our Fraud team is at the heart of how we at Monzo protect our bank and our customers. We are looking for fraud specialists or subject matter experts with extensive fraud experience to join our dedicated team as a Fraud Operations Analyst.

Fraud Operations Analysts play a key role in our Operational Leadership team. They are responsible for helping our Fraud Specialists achieve accurate and efficient outcomes on fraud tasks, while also being personally responsible for the completion of some of our riskiest and most complex tasks.

🔑 You’ll play a key role by...

You will act as the final point of technical escalation within the operational teams, and ensure that our trickiest escalations are resolved accurately and efficiently, while also ensuring that constructive feedback is provided to the escalating specialists. Operations Analysts also provide product and process feedback to the teams supporting their business area, to ensure there is a constant flow of feedback from the operation into the teams that own our tools and risks.

As part of the Operational Leadership team, you will provide technical support to Team Managers and have a keen eye on our quality assurance processes and emerging risks. You will work closely with our Risk Teams and Change Partners and support them with Fraud Incidents and upcoming change projects.

Your day-to-day   

  • Investigating the most complex and high risk cases at Monzo
  • Acting as the final point of technical escalation or approval for our Fraud Specialists and Team Managers 
  • Supporting urgent or complex complaints investigations that require fraud expertise (e.g. complaints escalated to Financial Ombudsman Service)
  • Performing real-time approvals on some of our highest risk tasks
  • Providing specialist knowledge and delivering coaching to Fraud Specialists and Team Managers
  • Working with Compliance Analysts and Product Partners to test new tasks, processes, or rules
  • Identifying gaps in knowledge, policy or procedure and help to facilitate solutions whilst maintaining our knowledge management system

🤩 We’d love to hear from you if…

  • You have significant experience in conducting complex fraud investigations with limited or no  supervision to resolution
  • You are a strong team player and able to work effectively as part of a technical team
  • You have deep subject matter expertise in Fraud and the ability to handle complex escalations within Fraud, with limited or no supervision to resolution
  • You can provide actionable specific feedback to a wide range of audiences and levels
  • You have significant experience identifying trends and delivering fraud technical training and coaching to combat these
  • You have a strong understanding of fraud prevention policy and regulations
  • You have great time management skills, experience of managing conflicting priorities and prioritising time sensitive workloads
  • You are able to articulate fraud risks facing fintechs and the banking sector
  • Bonus points if you hold or are working towards a professional certificate from Cifas Fraud and Cyber Academy, or a diploma in Anti Money Laundering, or a similar industry qualification e.g. ICA Advanced Certificate, ACAMS
  • You might have fluency in MacOS, Slack, and GSuite tools. But if you don’t hold these, we would still like to hear from you

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌 What’s in it for you

💰 £37,400 - £47,300 ➕ share options.

🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 

📍 This role can be based in our Cardiff or London office, but we're open to distributed working within the UK (many of our teams work this way) 

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚 £1,000 learning budget each year to use on books, training courses and conferences.

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps:

  • CV and application questions
  • Call with one of our Recruitment team 
  • A values and technical interview with the team

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

#LI-REMOTE #LI-AD2

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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