Job Application for Project Manager at Monzo

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🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

Due to the forecasted popularity of this role, we’ll close this advert once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

📍Remote in the UK 🇬🇧 | 💰 £50,200 - £63,450 depending on experience displayed in your CV and interview + share options + benefits ✨

⭐ Our team

As we continue our mission at Monzo to help ‘Make money work for Everyone’, ensuring our Customer Support set up continues to provide award winning experiences is a key priority. To do this we need to scale and innovate safely at pace, landing any changes with our Customer Operations (COps) team.

The Operations Projects team oversees our biggest change projects within Operations - from ensuring all teams across Operations are ready for the next new products to be launched to customers (like previous examples of Under 16 accounts, Investments and Insurance), to improving our ways of working across Operations by leading on multi-disciplinary changes, or supporting our Ops Product teams to ship improvements to our systems.

⭐ The Role …

As a Project Manager you’ll be responsible for supporting the Senior Project Manager and team to deliver our most complex changes. You will also be responsible for delivery of your own projects, end to end, from initiation to execution across the entire Operations landscape. You’ll work closely with teams across Operations and the business, including Product, COps Leaders, our Global Ops teams, Learning and Development and Internal Comms.

🔑 You’ll play a key role by…

Project management: Project management of our most complex changes which require co-ordination across many teams across Operations (e.g. implementing new strategies for Operational Domains which involve product and operating model improvements)
Providing visibility for stakeholders: Enabling stakeholders to have oversight of upcoming changes and risks being managed, as well as developing, managing and inputting into plans for future changes.
Contributing towards maturing the change function: Setting high standards and implementing the right practices to mature how we plan and deliver change across Ops by acting as a role model for change.
Stakeholder management/influencing: Proactively building and maintaining strong partnerships with disciplines across the business, navigating conflicting priorities and setting the bar for creating effortless experiences through every change.

🤩 We’d love to hear from you if…

You have significant experience managing complex operational and product related projects in a fast paced environment, ideally regulated with a large customer base
You have a deep understanding of programme/project management methodologies.
You have an ability to develop and execute change management strategies, including stakeholder analysis, communication planning, etc.
You have expertise in identifying, assessing, and mitigating risks and issues at a project and programme level.
You have an excellent ability to plan, organise, and prioritise complex workstreams effectively.
You have an ability to track progress, measure impact, and provide clear and concise reports to stakeholders and leadership.
You have strong stakeholder management and communications skills - a proactive relationship builder, able to communicate with different audiences.
You are a self starter with an ability to work both independently and with colleagues across the project team.
You are used to working with Product teams - familiarity with how new products and features are launched and the operational readiness required.
You are data led, knowing how to ask for the right data to test through change.

🙌 What’s in it for you

💰£50,200 - £63,450 ➕ share options.

📍This role can be based remotely from anywhere within the UK

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

📚 £1,000 learning budget each year to use on books, training courses and conferences.

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

Recruiter Video Call
1 hour Role Specific Interview
1 hour Values Interview

This process should take around 4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

#LI-REMOTE #LI-JK

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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🇺🇸 Are you a US Person?

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A US Person is defined as someone who:

was born in the United States (US)
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We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor.

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👤 Identity survey

Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow.

Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

Voluntary. And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not.
Anonymous to Monzo. We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process.

For more information on how we'll use this data, please read our candidate privacy notice.

By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us.

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Project Manager

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