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Senior Market Research Manager

Cardiff, London or Remote (UK)

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

 

📍London, Cardiff or UK Remote | 💰£100,000-ÂŁ135,000 + Benefits | Research at Monzo 

 

About us:

We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.

About our Research Team: We are currently a team of around 30 individual contributors, who are embedded in collectives like Core Banking and Business Banking. We work cross functionally with Product Management, Product Design, Marketing, Brand and Engineering teams. Our research organisation is led by Katherine Vaughan, our Director of Research. Katherine reports into Vuokko Aro, Monzo’s Chief Design Officer. 


About the role..

As Senior Market Research Manager, you’ll build and lead a team of Market Researchers embedded across Monzo. While you scale the team, you’ll be hands-on in delivering the deep customer and market insights that shape our product and growth strategies. You’ll champion robust market research and scale its impact to help us make money work for everyone. While our existing team excels at understanding our current users, you will be the expert on the non-user and the wider market, bridging the gap between where we are today and where we want to grow.


What you’ll be working on

Impacting strategy 

  • Partner with leadership to make sure teams are solving the right customer problems in the right ways based on market understanding.
  • Deepen our understanding of Monzo’s diverse user base to make sure products resonate across different needs and behaviours.
  • Lead competitive analysis and shape value propositions to tailor our brand voice for new global markets.
  • Making sure your research team is working on the highest impact opportunities
  • Translating market insights into commercial opportunities.
  • Increase visibility of insights, making sure action is taken as a result across the organisation.

Doing market research

  • Doing and enabling primary qualitative and quantitative studies to analyse competitors, macro trends, pricing, and brand perception.
  • Use quantitative methods like conjoint analysis, MaxDiff, and segmentation to help us sharpen and prioritise our plans (making use of Qualtrics or partnering with Data when relevant).
  • Test and refine messaging and product positioning to ensure they resonate in market.
  • Effectively partnering with external agencies when needed.

Leading people  

  • Building the future of the Market Research discipline at Monzo.
  • Managing our first team of Market Researchers, supporting 1-3 direct reports.
  • Partnering with our Research Operations team to set the standard for the tools and processes needed for our Market Research discipline.
  • Continually raising the standard of market research.
  • Hiring brilliant, diverse people and ensuring they are onboarded to be quickly effective.

 

You should apply if:

You’ve enabled product and growth strategy, ideally in a high growth org 

  • You're passionate about understanding the market and finding new opportunities to innovate.
  • You’ve had experience building or informing go-to-market strategies and driving  sustainable growth through strategic thinking.
  • You drive projects forward through clear communication and a focus on high-impact outcomes.

You have market research expertise 

  • You’ve used market research methods, including branding, advertising, and growth marketing research in a high growth product or technology organisation.
  • You are able to triangulate a range of insights (brand tracking data, user insights etc) into a compelling source of truth that helps others move forward effectively.
  • You are comfortable with advanced quantitative analysis techniques, such as conjoint analysis, max-diff scaling, clustering and segmentation. 
  • You blend qual and quant rigorously and thoughtfully.
  • You're comfortable in modern research tech stacks and can independently drive analysis from raw data if needed. 

You lead people to do their best work

  • You have experience coaching non-researchers on how to effectively use market insights.
  • You are an empowering manager who balances high autonomy with supportive coaching and kind, clear performance management where needed.

Even better if 

  • You’ve enabled successful international expansion, you’ve helped scale a high-growth agile tech org, or you’ve worked in B2B as well as B2C.


🙌What’s in it for you

💰£100,000-£135,000 ➕share options.

✅ We can sponsor your visa. 

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.


The Interview Process: 

Our interview process involves 3 main stages: 

  1. Recruiter call (30 minutes). A video chat with Natalie who is part of our hiring team. This focuses on general suitability for Monzo. 
  2. Research Leadership Ways of Working (60 minutes). You will be sent a pre-interview task by the hiring team, which you will discuss in the interview, followed by situation questions.
  3. Final loop (Total 1hr 30-2 hours). Split into 2 interviews - Managing teams & People + Teamwork & Impact

Our average process takes around 2-3 weeks but we will always work around your availability.

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. 

Equal opportunities for everyone 

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

#LI-NH1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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