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People Operations Associate

Cardiff, London or Remote (UK)

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

 

📍 London or Remote UK | 💰£34,000 - £46,000 + Benefits | Hear from the team ✨

Monzo is expanding in the EU and we're on the lookout for a People Operations Associate to join our UK team and support our expansion across multiple EU countries. This role reports to the People Operations Team Lead and is part of Monzo’s Global People Collective.

The People Operations team creates excellent employee experiences by designing and running reliable core people processes. We enable employees and managers by providing timely, accurate and user-friendly information and we own core People Systems making us the guardians of data accuracy and compliance.
Each day will be different, and you'll learn a lot about the inner operations of how a People team works. The People lifecycle covers everything from the point someone is onboarded to offboarding and everything in between. You’ll support owners of the people lifecycle to make sure we provide the best service to those in our internal community.
Ultimately, this role is key to ensuring seamless people processes, maintaining compliance, and providing essential support across Monzo, particularly as we expand our EU operations.


You’ll play a key role by...

  • Owning end to end employee lifecycle administration: administer employee lifecycle changes (joiners, moves, offboarding) and manage core processes (benefits, leave, contractual changes, references).
  • Providing Frontline People query support: Act as the first point of contact for Monzonaut queries relating to people policies, procedures and ways of working
  • Designing & improving core processes: collaborate with the wider People Collective team to design, re-work, and continuously improve core people processes for the expanding EU structure.
  • Overseeing data integrity and compliance: proactively analyse and audit people data to ensure accuracy and completeness within people systems.
  • Supporting project execution: support people wide projects across all functions (Reward, Hiring, etc.).
  • Administering learning & development and regulatory training: manage the administration and roll out of local mandatory and regulatory training programs across EU jurisdictions.
  • Supporting the compilation & checking of monthly payroll, and helping with pay queries

We’d love to hear from you if…

  • You have experience working in people operations across different EU jurisdictions
  • You're excited by the opportunity to contribute to developing EU specific people processes, ensuring compliance and a great experience for our Monzonauts as we grow.
  • You have great prioritisation skills. We deal with a high volume of queries and tasks each day with varying levels of importance and different service level agreements (SLAs) to meet.
  • You have great attention to detail. We’re making system changes and issuing contracts and reference letters which have to be right first time.
  • You have strong communication skills. We’re the first point of contact to our Monzonauts for all things People related and provide a delightful experience.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌What’s in it for you

💰 £34,000 - £46,000 ➕share options.

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) 

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

  • Recruiter Call
  • Role Specific Interview 
  • Behavioural Interview 

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

#LI-TK1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. 

Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

  • Voluntary. And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not.
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