Data Science Manager, Payments

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

📍London | UK remote | 💰 £102,000 to £130,000 + Stock Options + Benefits | Hear from the team

About us:

We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.

About our Payments Team:

Our Payments Data team consists of over 15 people across 3 data disciplines: Analytics Engineering, Data Analytics, and Data Science.

Our Payments Collective exists to provide a platform for teams to launch banking products with confidence. We help to make Monzo's global ambitions a reality, enabling revenue and customer growth with a resilient, self-serve banking platform.

What you’ll be working on:

You’ll work closely with the Product and Engineering teams in an agile product environment. You’ll champion the use of data, bring ideas to life through a rigorous analytical approach. Your work will focus on enabling revenue and customer growth.

You will manage a team of Data Scientists and Data Analysts, working together with Analytics Engineers to drive product innovation and you’ll get to see the impact of all your work in the product changes we make.

We have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives data folk the head space to focus on more impactful business questions and analyses.

Your day-to-day

• Be a key leader in building a discipline of exceptional Data Scientists and Analysts working on making Monzo world class at Payments products and experience
• Help hire, develop and retain talented Data people
• Collaborate closely with senior leaders across Monzo to deliver products for our customers
• Bring data leadership and rigour to our approach to product development and build a strategic understanding of the business while structuring complex projects to bring them to life
• Define the long term strategy of the team and create comprehensive roadmaps for all the projects within your team
• Generate insights that can change the direction of our Payments strategy
• Work and advise on Payments’s global expansion strategy
• Liaise with Product and Engineering managers to make sure we collect the right data to produce relevant business insights

Our technology stack

Our Data team's mission is to Enable Monzo to Make Better Decisions, Faster

At the core of this mission sits our data platform. We're great believers in powerful, real-time analytics and empowerment of the wider business. Our engineers collect analytics events from their microservices, and upload these into our Data stack for analysis. We optimise for simplicity and re-usability – all our data lives in one place and is made available via our data warehouse in Google BigQuery.

We rely heavily on the following tools and technologies (note we do not expect applicants to have prior experience of all them):

• Google Cloud Platform for all of our analytics infrastructure
• dbt and BigQuery SQL for our data modelling and warehousing
• Python for data science
• Go to write our application code
• AWS for most of our backend infrastructure

You should apply if:

• What we’re doing here at Monzo excites you!
• You have experience of managing a team of Data Scientists 
• You are a strong strategic data leader and are passionate about using data to improve and inform business decisions
• You have strong experience working with executive or C-level peers an managing stakeholders across levels of seniorities and disciplines
• You know what it takes to manage top tier Data talent
• You’re excited by the opportunity to work autonomously to impact the future of a fast growing, ever evolving business
• You have strong product knowledge and have built data products previously
• You're familiar with using a variety of Data Science tools (from business intelligence, experimentation and causal inference through to machine learning), and coding languages (Python and SQL). You know when to pick the right tool, and can help others do the same
• Experience in Payments is a plus, but not required.

The Interview Process:

Our interview process involves 3 main stages. We promise not to ask you any brain teasers or trick questions!

• 30 minute recruiter call
• 45 minute initial call
• 3 x 1-hour video calls, including a technical case study

What’s in it for you:

✈️ We can help you relocate to the UK

✅ We can sponsor visas

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊