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Staff Technical Program Manager, Platform

London

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

 

📍London or Remote (UK) | 💰Competitive base salary and stock options | Benefits

At Monzo, our mission is to make money work for everyone, everywhere. We're looking for a Staff Technical Program Manager to lead critical Platform initiatives that underpin everything we build. You'll support two major portfolios: our Data Platform evolution and our Platform resiliency programme. This is a high impact role that benefits from both deep technical understanding and strong cross-team leadership to coordinate horizontal projects across multiple collectives.

Key Responsibilities:

  • Lead end-to-end planning and execution of major platform programs that cross multiple teams and markets
  • Manage complex cross-collective programs:
    • Define program roadmaps and milestones, set priorities, manage trade-offs, identify and manage critical path and risks, ensure alignment with business goals and technical strategy
    • Navigate dependencies, timelines and sequencing across Platform squads and Monzo Collectives
    • Balance technical depth with program breadth - understanding both data infrastructure and distributed systems challenges
  • Drive effective decision making to remove blockers and maintain momentum across long-running infrastructure programmes
  • Shape operational effectiveness and engineering culture, particularly around reliability, incident management readiness, and data governance practices

You should apply if:

  • You have 5+ years of experience managing complex technology programs from inception to launch
  • You can communicate clearly and persuasively to diverse audiences, from engineers to executives, translating between technical details and business impact
  • You excel at coordinating work across multiple teams, managing dependencies in complex technical programmes where culture and tooling matter as much as technical changes
  • You build trust and influence without direct authority, and are comfortable constructively challenging technical approaches
  • You're comfortable diving into data, metrics, and technical documentation to make informed decisions in ambiguous situations
  • You have experience driving both technical delivery and organisational change, particularly around infrastructure, system resilience, or data governance

The interview process:

  1. Recruiter Call (30 mins) You'll meet our Engineering Leadership Recruiter to discuss your experience and learn more about Monzo. They'll be your partner and guide throughout the interview process.
  2. Initial Call (45 mins) You'll meet with one of our engineering leaders. They'll ask you about your previous experience, in particular program execution and technical leadership. They’ll also make time to tell you about Monzo and answer your questions.
  3. Loop Stage (3 hours) The Loop stage consists of 3 x 60 min interviews that take place over 1-2 days (depending on your availability).

All things going well, you'll have completed the hiring process 🚀

Our average process takes around 3-4 weeks but we will always work around your availability. You’ll have the chance to speak to our recruitment team throughout the process. If you’d like to ask a question sooner, email tech-hiring@monzo.com

What’s in it for you:

💰Base salary range for this role is dependent on experience + equity + stock options & benefits

✈️ We can help you relocate to the UK

✅ We can sponsor visas

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor.

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Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. 

Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

  • Voluntary. And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not.
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For more information on how we'll use this data, please read our candidate privacy notice.

By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us.

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