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Product Director, Flex (Borrowing)

London

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

 

📍 London / UK | Salary dependent on experience + Stock Options + Benefits 

Flex is one of Monzo’s fastest-growing and most commercially significant products. Four years ago, we reinvented the credit card experience—building something simpler, more transparent, and genuinely useful. Today, over a million customers use Flex.

We’re looking for a Product Director to lead Flex into its next phase of growth.

This is a high-impact, deeply commercial role at the intersection of product and credit. You’ll define how we scale borrowing responsibly, expand into new segments, and continue building products customers genuinely love.

You’ll work closely with Engineering, Credit, Data, Design, and senior leadership to identify new opportunities, optimise performance across complex segments, and deliver at pace.

What you’ll be working on…

Set the strategy for Flex

  • Set direction for one of Monzo’s most important revenue-driving products
  • Identify and unlock new commercial opportunities across customer segments
  • Navigate complex trade-offs between growth, risk, and customer outcomes

Drive commercial performance

  • Work closely with Credit teams to shape propositions across multiple risk segments and cohorts
  • Interrogate performance deeply — from unit economics to long-term profitability curves
  • Identify and drive new commercial opportunities

Champion the customer

  • Ensure Flex remains rooted in strong customer outcomes, not just revenue
  • Push for simple, transparent, and delightful experiences
  • Advocate for customer experience alongside commercial outcomes

Build and lead a high-performing team

  • Manage and develop a team of Product Managers
  • Deliver multiple high-impact initiatives through your direct reports
  • Raise the bar on product thinking and foster a culture of high standard and high velocity

🌟 What We’re Looking For

Commercial Thinking 

  • Strong commercial instinct — you think in terms of trade-offs, economics, and outcomes
  • Comfortable operating in complex environments (e.g. multiple segments and cohorts with different commercials)
  • Able to engage deeply with Credit and Data partners
  • Experience in lending, credit cards, or adjacent borrowing products 

Consumer Focus

  • You start with the customer never lose track of their needs
  • You’re willing to challenge revenue-driven decisions when they conflict with good customer outcomes
  • You have strong product taste and care deeply about experience quality

Execution & Leadership 

  • Proven ability to deliver in fast-paced environments with multiple workstreams
  • Comfortable going deep in the detail while leading through others
  • Strong cross-functional leadership across technical, credit, and governance stakeholders

What’s in it for you:

💰Base salary dependent upon experience + Stock Options + Benefits

✈️ We can help you relocate to the UK  

✅ We can sponsor visas

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here

#LI-AC1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor.

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Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. 

Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

  • Voluntary. And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not.
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For more information on how we'll use this data, please read our candidate privacy notice.

By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us.

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