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People Partner, Operations

Cardiff, London or Remote (UK)

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

 

📍Remote | 💰£57,000 - £75,000 | + Incentive Awards tied to your performance + Benefits

⭐Our People team

We call it Monzo Magic. Mission. Action. Growth. Inclusion. Care. It runs through everything that we do and within the People Collective it’s how we set Monzo up for success by bringing mission led people together to do work and banking differently. We foster a culture that centres on our customers and brings together the best of tech with the best of banking, we empower a diverse, high performing, innovative and agile workforce in doing the most impactful work of their careers. It’s an ambitious task to scale this culture and ways of working but it’s a mission we’re committed to. 

We are growing our Customer Operations People Partner team and are looking to hire an experienced People Partner who is excited by our mission and goals. You will work side by side with our leaders across Customer Operations to design and deliver their people strategy and deliver excellent people experience in the areas you support. You will be bringing your know-how and wisdom to the team, coaching our Monzonauts to drive great outcomes. 

You will be part of the Operations leadership team, but your home team will be the People Collective. Your home team will be a source of information, expertise, support and encouragement.  

Come and join us.

🔑You’ll play a key role by... 

  • Work as a strategic and trusted partner to Directors across our Operations teams, creating and delivering against a people plan that enables Monzonauts to solve problems with empathy and pace to deliver effortless, uniquely Monzo experiences for Customers and Colleagues. 
  • Collaborating with Senior Leadership teams across Operations to drive high performance, engagement and healthy organisation design. 
  • Own the people's life-cycle within your business area proactively iterating and improving your approach as you go. 
  • Collaborating with our Diversity Lead to drive measurable change in company level D&I goals within Tech & Business teams
  • Identify and surface trends in data to improve organisational health and drive change through your stakeholders. 
  • Be responsible for supporting headcount management decisions, aligned for budget for the areas. 
  • Empower and coach managers to level up as leaders and be the best they can be.
  • Help teams develop strong diversity and inclusion practices.
  • Work with the leads in People (Learning & Development, Reward, Talent, etc.) to define team specific requirements.
  • Monitoring external trends to inform best practices internally.

🤩 We’d love to hear from you if…

  • You have experience of building strong, trusting relationships with Directors level stakeholders 
  • You have significant experience as a People Partner working with varied Operational business areas
  • Inclusion is at the forefront of your mind at all times
  • You can prioritise in a fast paced, high growth environment
  • You have designed, delivered and embedded new ways of doing things
  • You’re comfortable analysing data to make data based decisions
  • You have experience in things such as organisational design, employee relations, succession planning and talent development

🙌 What’s in it for you

💰 £57,000 - £75,000 ➕Incentive Awards tied to your performance.

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚 £1,000 learning budget each year to use on books, training courses and conferences.

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

  • Recruiter Call
  • Initial Call
  • Two Loop Interviews

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

#LI-DH1 #LI-REMOTE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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👤 Identity survey

Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. 

Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

  • Voluntary. And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not.
  • Anonymous to Monzo. We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process.

For more information on how we'll use this data, please read our candidate privacy notice.

By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us.

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